Team Leader, National Siu New

3 weeks ago

Edmonton, Canada Definity Financial Corporation Full time

Job ID : 7515
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Edmonton, Canada
Posting Range : $66,300 - $122,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

In this role, you will report to the Manager - SIU and is accountable for the performance of a National SIU Specialized Handling Unit. The purpose of this role is to investigate questionable and fraudulent files is in adherence with corporate policies, standards, and procedures in the administration and resolution of SIU claims.

**What can you expect from this role?**
- Oversee the work of SIU Specialized Handling Unit. Must accurately interpret policies and procedures, model them and hold others accountable to consistently perform.
- Works in collaboration with the SIU Team Leaders to provide direction to triage, and SIU Inside and Field Investigation team to support fraud handling.
- Works in collaboration with all Lines of Business - Auto, Property, Accident Benefits, Bodily Injury and Sharing Economy in the investigation of fraud related files. We strategize decisioning with consultation with Legal, Underwriting, Subrogation and Governance.
- The Specialize Handling Unit investigates project based investigation and internal investigations.
- Works closely with Enterprise Fraud to investigate post-bind policies for fraudulent concerns.
- Communicate and drive execution of key performance indices. Measures staff’s performance progress, adjust to stay on track, analyze patterns, and problem solve or tackle opportunities.
- Attract, retain, mentor, and develop top talent by motivating, encouraging, and training staff to achieve high performance levels.
- Effective communication of expectations and vision.
- Provide technical guidance and consultation on questionable and fraudulent claims
- Support the Manager - SIU in industry and fraud claims trending. Act when needed in the absence of the Manager - SIU.
- Case manage and track the handling capacity and workload of the SIU Specialized Handling Unit. Ensure appropriate prioritization and assignment of cases are based on the skill and resources of the team.
- Create and modify strategies for the business unit to move the business unit towards meeting its goals.
- Provide fraud technical guidance and consultation to others in the investigation of complex and non-complex claims in the claims operation.
- Assist with the management of expenses that impact the annual operating budget for the National SIU team.
- Analyze fraud industry trends. Use the data collected to identify new opportunities to combat fraud.
- Foster cooperation among individuals and departments to accomplish goals.
- Develop and implement plans for prospective and retrospective loss avoidance, detection, investigation, and recovery.
- Monitor and analyze referral trends from the fraud analytics tool. When necessary, deliver and implement activities to improve engagement to increase technical abilities of claims staff to recognize questionable claims.
- Coordinate SIU activities with other departments, providers, members, vendors, regulatory and law enforcement agencies.
- Conduct internal and external audits to monitor regulatory compliance, develop a plan to address gaps, and critically evaluate the effect of the plan on conclusion.
- Assist in recruitment, onboarding and develop succession plans
- Design, coordinate and facilitate training materials nationally to raise SIU related awareness for our staff, within other departments of the company and Broker partners.
- Coordinate litigation support for SIU matters referred to Legal.

**What do you bring to the role?**

Superior leadership skills:

- Change management - leads transition through influence on the benefits of change.
- High EQ (emotional intelligence) and AQ (adaptability) to navigate challenges or opportunities.
- Continuous learning approaches digital transformation.
- Prioritizing diversity - stay at pace with employee needs and learn from diverse and unique perspectives.
- Taking measured risks.
- Innovative and evolving.
- Self - accountability and taking responsibility for my actions

Effective communication skills - oral, written, and active listening skills:

- Translate and communicate our vision and values into the operation’s day-to-day activities and behavior to divers

  • Siu Investigator

    2 months ago

    Edmonton, Canada Xpera Risk Mitigation and Investigation LP Full time

    Company: Xpera Risk Mitigation and Investigation LP SIU Investigator - Part Time (Edmonton, Alberta, Canada) As Canada’s largest national investigation and risk mitigation firm, we are always looking for the smartest minds to help us excel in the industry. We are currently recruiting a part time SIU Investigator to join our team in the Edmonton, Alberta...

  • Siu Investigator

    5 days ago

    Edmonton, Alberta, Canada Xpera Risk Mitigation and Investigation LP Full time

    Company:Xpera Risk Mitigation and Investigation LPSIU Investigator - Part Time (Edmonton, Alberta, Canada)The Special Investigations Unit (SIU) Investigator conducts a wide variety of specialist investigations in accordance with client requests while adhering to all governing policies, client protocols, and company requirements, and makes recommendations...

  • Siu Investigator

    2 weeks ago

    Edmonton, Canada Xpera Risk Mitigation and Investigation LP Full time

    Company: Xpera Risk Mitigation and Investigation LP SIU Investigator - Part Time (Edmonton, Alberta, Canada) The Special Investigations Unit (SIU) Investigator conducts a wide variety of specialist investigations in accordance with client requests while adhering to all governing policies, client protocols, and company requirements, and makes...

  • Advisor, Claims Technical

    3 weeks ago

    Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 6819 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Team Lead, Pt

    5 days ago

    Edmonton, Canada New Balance Full time

    **Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Team Lead, PT

    1 day ago

    Edmonton, Canada New Balance Full time

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Retail Team Lead

    4 weeks ago

    Edmonton, Canada New Balance Full time

    **Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Team Leader

    5 days ago

    Edmonton, Alberta, Canada Catholic Social Services Full time $68,278 - $76,859

    Put your passion for working with families towards a rewarding opportunity with Catholic Social Services as a Team Leader We are looking for one (1) full-time (40 hours per week) Team Leader to join our team This is a contract position until March 31, 2025, with the possibility of an extension. As a Team Leader with the RAP Program (Reception House) at...

  • National Innovation Market Sector Leader, Buildings

    2 months ago

    Edmonton, Canada AECOM Full time

    We are looking for someone with demonstrated creativity, foresight and mature judgment, someone capable of providing industry leadership across all Innovation submarkets. This person will lead the growth of the sector across the country, ensuring success through strong collaboration with other market sectors and practice groups. The primary responsibilities...

  • Team Leader

    4 weeks ago

    Edmonton, Canada Catholic Social Services Full time

    **_Catholic Social Services is currently recruiting for one (1) Full-Time Team Leader position at 37.5 hours per week in Edmonton, AB._** **Job Summary**: As a Team Leader in our Immigration & Settlement Service, you will provide key support, supervision and leadership to members of the team using a collaborative framework to ensure successful program...

  • Team Leader

    5 days ago

    Edmonton, Alberta, Canada Durabuilt Windows & Doors Full time

    Join Our Team as a Team Leader at Durabuilt, One of Western Canada's Largest Window and Door Manufacturers!At Durabuilt, our values shape everything we do:INNOVATIVE: Always thinking ahead to stay ahead.DRIVER: Stay hungry and act with urgency.OWNERSHIP: No excuses. 100% accountability.CARING: For our employees, partners, and community.INDIVIDUAL.We are...

  • Team Leader

    5 days ago

    Edmonton, Alberta, Canada CSS Full time

    Catholic Social Services is currently seeking a Contract full-time, 40 hours per week, Team Leader in EDMONTON to join Edmonton Children Youth Services. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.This position has a weekly schedule of 40 hours and is...

  • Forensic Face

    3 weeks ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 42417 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Temporary up to 2 years Scope: Open Competition Closing Date: June 21, 2023 Classification: Program Services 1 **About Us**: Every Service Albertan...

  • Management Trainee

    4 weeks ago

    Edmonton, Canada National Cable Specialists Full time

    Management Trainee - New Graduates - Edmonton Status: Regular, Full time **Location**: Edmonton, Alberta **Job Description**: What’s in it for you Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. National Cable Specialists (NCS)...

  • Restaurant Team Leader

    4 weeks ago

    Edmonton, Canada Synergy Franchising Full time

    **WHO WE ARE** Synergy Franchising is a young, enthusiastic, people-focused company that brought _**Popeyes Louisiana Kitchen and Firehouse Subs **_to the Edmonton area! We offer a fun, inclusive, and diverse workplace where we support our team to succeed and work to instill confidence and pride in your skills and abilities. We encourage collaboration,...

  • Restaurant Team Leader

    3 weeks ago

    Edmonton, Canada Synergy Franchising Full time

    **WHO WE ARE** Synergy Franchising is a young, enthusiastic, people-focused company that brought _**Popeyes Louisiana Kitchen and Firehouse Subs **_to the Edmonton area! We offer a fun, inclusive, and diverse workplace where we support our team to succeed and work to instill confidence and pride in your skills and abilities. We encourage collaboration,...

  • Restaurant Team Leader

    2 days ago

    Edmonton, Canada Synergy Franchising Full time

    **WHO WE ARE** Synergy Franchising is a young, enthusiastic, people-focused company that brought _**Popeyes Louisiana Kitchen and Firehouse Subs **_to the Edmonton area! We offer a fun, inclusive, and diverse workplace where we support our team to succeed and work to instill confidence and pride in your skills and abilities. We encourage collaboration,...

  • Team Leader

    4 days ago

    Edmonton, Alberta, Canada Catholic Social Services Full time

    _Catholic Social Services is currently seeking a Full time 40 hours per week (Contract), Team Leader in EDMONTON to join our Leilani__. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community._**_This position has a weekly schedule of: Mon , Tue/Wed , Thur and Fri _Job...

  • Team Leader

    7 days ago

    Edmonton, Canada Kingsway Mall Full time

    Team Leader Urban Kids Permanent **Hours Per Week**: 20 **Type of Work**: 0-2 years experience required YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 600 stores across Canada under the following...

  • Team Leaders, Painters,

    4 days ago

    Edmonton, Alberta, Canada Central Painting Inc Full time

    Central Painting is a national painting contractor specializing in industrial, commercial, and institutional projects and is looking for team leaders, painters and helpers. We offer competitive wages, benefits, training and a clear career path. Even if you've never held a brush before, or have years of experience, or want to sub-contract with us, if you...