Key Account Manager
2 weeks ago
A key role in driving sales growth and customer satisfaction at National Concrete Accessories.
About the Company:National Concrete Accessories is a leading provider of innovative solutions for the construction industry. We pride ourselves on building trust with our customers, delivering high-quality products, and providing exceptional service.
Job Summary:This Inside Sales Representative will be responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.
Main Responsibilities:- Provide superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
- Inputs sales orders into the computer system in an accurate and timely manner.
- Provide customer requested information in a timely manner.
- Continuously improve sales and product knowledge by active involvement in both inside and outside training.
- Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
- Performs estimating, take-off, and proposal duties as necessary.
- Prospects for new sales opportunities via outbound calling and emailing.
- Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
- Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
- H.S. Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
- 1 to 5 years sales experience.
- Experience with inventory sales preferred.
- Bachelor or Associate's degree preferred
National Concrete Accessories offers a competitive salary package, including a base salary range of $50,000 - $70,000 per year, depending on experience, plus commission and bonus opportunities.
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