Project Connect Go-live Support Student Ii

6 months ago

Toronto, Canada Unity Health Toronto Full time

**Job Profile**
Unity Health Toronto is embarking on a multi-year digital, clinical transformation project to implement a new electronic patient record solution across all sites. The Electronic Patient Record (EPR) project is a pillar of enabling exemplary patient experience and quality of care and therefore see this not as an information technology initiative, but as one founded in clinical transformation and care redesign. Co-op students in this role will have the opportunity to learn about the different clinical and business functions of a hospital, interact with clinical staff, and become proficient with world-class clinical software.

This role will be responsible for achieving basic technical proficiency of a clinical software program in order to subsequently provide support for clinical end-users of this program throughout the hospital at the time of go-live. Leading up to go-live support students will be assigned to one of the areas of interest. Responsibilities may include supporting trainers during end user training, helping to coordinate large readiness events and supporting with the technical set up of new devices. During go-live support students will be deployed across the campus to provide at the elbow support. **Shift work, flexible hours and ability to travel between hospital campuses will be required.** The position will be focused on one of the five interest areas (see below for details), all of which emphasize digital transformation. The position will also provide an opportunity to be exposed to a wide variety of initiatives within this large project team to achieve the students learning objectives.

**_
Areas of Interest:_**

**1. **Workflow Design & Build**
The EPR workflow design and build team is responsible for working with Unity Health leaders to build and implement the new EPR. Workflow design and build activities include:

- Collaborate with stakeholders to validate local requirements and consolidate feedback.
- Coordinate and help run local clinical readiness and system validation activities with clinical and non-clinical teams.
- Maintain detailed documentation of system configurations, decisions, and changes.

**2. **Technical**
The technical team is responsible for providing a wide range of services to ensure the technical needs of end users and information technology support teams are met. Technical activities include:

- Complete test scripts for workstation configurations and documenting results.
- Providing supplementary support when installing, testing and maintaining an array of technical devices and related software systems.
- Coordinating remedial services to a wide range of products including but not limited to PCs, printers, laptops, mobile devices, PDAs, and Computers on Wheels.

**3. **Change Management & Education**
The change management and education team are responsible for the design, delivery, and evaluation of change management, benefit realization, and education to support the EPR implementation. Change management and education responsibilities include:

- Leverage change management methodologies, processes, and tools to create strategies, which support system adoption.
- Design training strategy, develop, deliver, and maintain training to end users.
- Identify and plan activities to set up a successful end user support model.
- Collaborate with Senior Directors, Chiefs and Medical Directors and their teams to deliver change management and training activities.

**4. **Project Management**
Our Project Management team is responsible for the coordination and management of the EPR implementation, the management of our third-party vendor, and planning for a successful EPR system go-live. Project management responsibilities include:

- Leverage project management tools and resources to plan and oversee the execution of project tasks.
- Engage with industry leading technology to digitally enable patients, staff, and physicians.
- Disseminate project and system knowledge to a variety of stakeholders.

**5. **MyChart Support**
The MyChart Support team will be responsible for ensuring patients stay connected to their healthcare through the secure patient portal MyChart. The MyChart Support role will be an **8-month co-op placement**. MyChart Support activities will include:

- Develop in-depth knowledge of features and functionalities of the MyChart patient portal
- Provide support in real time to patients and other stakeholders by identifying root causes, solving problems and escalating where required

**Main Responsibilities**
End User Training Support
- Assist with the facilitation of synchronous training sessions utilizing adult learning principles, advanced presentation and instruction skills, for end-users both in-person and through virtual platforms, ensuring that participants are actively engaged and grasp the concepts.
- Collaborate with Credentialed Trainers to support maintenance and distribution of training materials such as classroom information sheets, P

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