Workday Student Principal Consultant

7 months ago

Toronto, Canada Kognitiv Full time

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.

Principal Consultants possess a broad understanding of cross functional touchpoints and their impacts within the Workday system to effectively develop solutions to complex problems/projects across multiple modules and clients. Principal Consultants partner with clients to understand strategic objectives related to Higher Education technology including employee experience, business processes, data strategy, and service delivery. They drive high client satisfaction through these partnerships, building relationships with clients and delivering impeccable customer service.

**Responsibilities**
- Lead multiple concurrent large, complex Workday solutions and projects for a global customer base. Design, configure, test, and implement business requirements across multiple Workday Student module(s).
- Manage the project scope, quality, timeline, communication, and overall delivery. Provide oversight, guidance, instruction, learning opportunities, and coaching to team members.
- Conduct working sessions with clients to gather, understand, and analyze business requirements. Assess actual client needs and propose recommendations and⁄or alternative solutions to meet client goals. Advise clients on best practices, recognize, and recommend process improvements, and implement system enhancements.
- Consult to touch points, dependencies, and integration aspects across multiple area(s) of Workday to provide a comprehensive solution to clients.
- Understand different country regulatory and statutory requirements and how these can be met with Workday.
- Lead portions of client sales meetings as a Subject Matter Expert; scope potential projects for area(s) of expertise.
- Work across internal teams and clients to identify and resolve all issues that may impact project scope and⁄or Go Live; ensure alignment across project plans and allocated budgets.
- Frequently discuss and articulate lessons learned from previous experience, Workday best practices, and Kognitiv's Point of View.
- Strive to innovate and suggest new approaches to deploy Workday efficiently and effectively.
- Contribute to the organization's knowledge management repository through formal and informal avenues (ex: Q&A, documented deliverables, facilitation of Workday knowledge sharing sessions, regularly posting best practices, etc).
- Act as a mentor and coach for less experienced team members.
- Meet key performance indicators set for this role (ex: utilization target, service level agreements, customer satisfaction scores, etc).
- Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

**Qualifications**
- 6+ years' experience as a consultant leading and deploying Workday implementations or supporting Workday Post-Production / AMS Services.
- Deep knowledge of Workday Student Core, Security and Reporting as well as at least two additional Workday modules (Academic Advising, Academic Foundation, Action Items and Holds, Admissions
Campus Engagement, Financial Aid, Student Financials, Student Records, Student Recruiting).
- Ability to lead workstream(s) on large scale projects (acquisition, phase X, etc) for the full project lifecycle - from initial scoping/planning, discovery, design, testing, and go live.
- Broad business and technology understanding and a deep awareness of industry trends in Higher Education, Enterprise Resource Planning, Human Resources, Finance, and⁄or Payroll.
- Proven ability to influence a wide variety of audiences, including clients, employees, and executive management.
- Demonstrated commitment and achievement to delivery excellence and client satisfaction; strong client focus with the ability to understand client needs and build relationships.
- Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
- Experience managing global teams, whether in a people management or program/project management capacity.
- Proven ability to see around corners and understand both the big picture and individual needs.
- Understanding of scope and details of a project plan. Possess the ability to identify and communicate risks, issues, performance concerns, the need for resources, etc to internal and external stakeholders.
- Experience implementing complex, prac

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