Director of Food

1 week ago


Victoria, Canada FAIRMONT Full time

**Company Description**
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour.

This 4-Diamond property offers 400+ beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada’s 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel’s sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.
**Job Description** DIRECTOR OF FOOD & BEVERAGE**

At Fairmont Hotels & Resorts, exceptional service and inspired food & beverage are the hallmarks of every dining experience. Utilize your leadership skills as a Director, Food and Beverage, where your passion for both guest service and our food & beverage offerings will ensure an engaged team, consistent guest satisfaction and outstanding operating results.

**What is in it for you**:

- Employee benefit card offering discounted rates at Accor properties worldwide
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Opportunity to develop your talent and grow within your property and across the world
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
- Access to our company-matched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Competitive annual salary commensurate with experience, starting at $138,000

**What you will be doing**:
Reporting to the Director, Operations, you will be an active and contributing member of the strategic goals of the Food and Beverage Division. You will lead the Food & Beverage division by promoting a positive hotel culture and ensuring effectiveness of our luxury guest services, employee performance & development, and service enhancements. You will oversee the strategic development of Q Bar, Q Restaurant, Banquets, Tea at the Empress, Veranda, In-Room Dining, Culinary and Stewarding. Analytical skills, planning, creativity, and leading others are your strengths. Your responsibilities include:

- Lead, mentor and train the Food & Beverage operations team to deliver on our Service Culture and leadership promise
- Develop sincere relationships with guests, colleagues, and departments in a warm atmosphere
- Use your emotional intelligence to create unforgettable guest experiences by understanding each guest as a unique individual, engaging with empathy, anticipating guest needs, and delivering a flawless experience
- Inspire your team to provide our guests with a flawless, meaningful and authentic luxury experience delivered in a personal way
- Act as an Ambassador and collaborate with the operations team by responding in a professional, timely and consistent manner to guest, colleague, and third party concerns, with the goal of always improving and when necessary, recovering remarkably
- Demonstrate a commitment to Service Excellence through a visible presence on the floor, responding to and analyzing guest feedback through our Voice of Guest platform, and leading improvement activities based on guest and colleague feedback
- Develop the annual Food & Beverage budget with a focus on revenue, costs, productivity, and efficiencies while ensuring accuracy in monthly financial outlooks and results
- Coordinate F&B capital planning and projects with Department Heads
- Assist in the development and execution of the hotel’s five-year strategic plan
- Implement effective cost control measures of all food, beverage, labour and operating expenses in the F&B division by finding efficiencies and maximizing productivity
- Maximize F&B revenues in order to achieve overall hotel financial success (Rev per hour worked, Rev per occupied room, and VOP)
- Lead and implement the F&B 2020 Vision for Accor and ensure all Food & Beverage brand standards are maintained
- Strategize on new products, service offerings, and upsell opportunities
- Create and achieve F&B goals aligned with our four pillars (colleague, guest, owner, brand)
- Create an F&B leadership succession pla


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