IT Technician Level 2

1 week ago


Sherbrooke, Canada MSP OPERATIONAL CORP Full time

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let _Groupe Access Powered by MSP Corp._ be your next step to success.

As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.

We are currently seeking for a highly skilled and experienced **IT Technician Level 2 - Service Desk Support **who will be placed at our client in Sherbrooke, Quebec who is the first company in the world to produce renewable methanol and ethanol from non-recyclable, non-compostable municipal solid waste at full commercial scale.

**On-site position**

**Responsibilities include, but are not limited to**:

- Taking responsibility for on-site technical support.
- Working to resolve all incidents in a timely manner.
- Providing support after business hours, as needed.
- Liaising with key stakeholders and other support staff (external and internal).
- Quickly grasping new technologies and openly sharing knowledge, including contributing to knowledge repositories.
- Participating in the development, documentation, and maintenance of all support processes and procedures.
- Demonstrating strong verbal and listening skills to engage with stakeholders to understand and improve their technology experience.
- Identifying and providing continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation, and issue elimination.
- Approaching issues with curiosity and showing an interest in innovation, emerging technologies, and continuous improvement.
- Providing support to other members of the IT functional team in planning, developing, and executing IT initiatives and projects.

**Qualifications**:

- College diploma in computer science or an equivalent combination of education and experience.
- Minimum of three (3) years of IT experience.
- Bilingual in English and French, both written and spoken.
- Team player.
- Strong troubleshooting, communication, and documentation skills.
- In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, Exchange, Dynamics 365, SharePoint, Power BI, Teams, and Azure Active Directory.
- Experience with incident, request, and asset management procedures.
- Proficiency and experience with identity and access management processes and tools.
- Experience supporting operating systems such as Windows, Mac, iOS, and Android.
- Experience with video conferencing equipment.
- Experience in troubleshooting and repairing PCs and printers.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.

"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."



  • Sherbrooke, Canada Champlain Regional College Full time

    Champlain - Lennoxville Constituent College is seeking the services of a LABORATORY TECHNICIAN (CHEMISTRY), to work on a regular full-time basis. - DESCRIPTION - Reporting to the Associate Dean of Faculty and Academic Affairs (Pre-University Programs), the incumbent is responsible for the proper functioning and preparation of the laboratories as well as...

  • Junior Technician

    Found in: Talent CA C2 - 2 weeks ago


    Sherbrooke, Canada CIMA+ Full time

    Job DescriptionMissionAs a Control and Protection Technician, you will join a team of over 60 technicians, engineers and drafters. You'll be able to participate in the design of high-level schematics, the development of protection philosophy and contribute to major electrical energy projects. You'll work in a multidisciplinary environment, developing your...

  • Senior technician

    14 hours ago


    Sherbrooke, Canada Terapro Group Full time

    TERAPRO Construction, our Case construction equipment dealers are specialized in the sale and maintenance of new and used excavators, loaders, dozers, motor graders and much more to suit all project needs.For our branch located inSherbrooke we arelooking for a senior technician for heavy equipment.A retirement savings plan (RSP) with employer...

  • Senior technician

    15 hours ago


    Sherbrooke, Canada Terapro Group Full time

    TERAPRO Construction, our Case construction equipment dealers are specialized in the sale and maintenance of new and used excavators, loaders, dozers, motor graders and much more to suit all project needs.For our branch located inSherbrooke we arelooking for a senior technician for heavy equipment.A retirement savings plan (RSP) with employer...

  • Workforce Planner 2

    6 days ago


    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a multi-tasker who enjoys working with people? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Workforce Planner II, you’ll be responsible for the workforce for all Contact Center teams. The Workforce Planner is...

  • Senior technician

    Found in: Jooble CA O C2 - 1 day ago


    Sherbrooke, QC, Canada Terapro Group Full time

    TERAPRO Construction, our Case construction equipment dealers are specialized in the sale and maintenance of new and used excavators, loaders, dozers, motor graders and much more to suit all project needs. For our branch located in Sherbrooke we arelooking for a senior technician for heavy equipment. A retirement savings plan (RSP) with employer...

  • Junior Technician

    Found in: Jooble CA O C2 - 1 day ago


    Sherbrooke, QC, Canada CIMA Canada Inc Full time

    Company Description Welcome to a place where people are at the heart of everything we do. Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...


  • Sherbrooke, Canada Eat It Up Media Full time

    **À propos de l'entreprise** Nous sommes une jeune entreprise dynamique établie à Montréal, QC. Nous n’évoluons pas comme une entreprise de médias traditionnelle ; ici, il n'y a pas de réelle hiérarchie en termes de management, nous nous efforçons plutôt à réaliser notre maximum tous ensemble. **À propos du poste** Nous sommes actuellement...

  • Computer Technician

    2 days ago


    Sherbrooke, Canada Netlinux Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain...

  • Museum Curator

    1 day ago


    Sherbrooke, Canada Sherbrooke Restoration Commission Full time

    Work Term: Permanent - Work Language: English - Hours: 70 hours bi-weekly - Education: Bachelor's degree - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Rural area - Museum **Tasks**: - Recommend the acquisition of museum and gallery artifacts - Restore and conserve museum and gallery artifacts - Supervise...

  • mechanic, truck

    Found in: Talent CA 2 C2 - 1 week ago


    Sherbrooke, Canada Excavation JABR inc. Full time

    Education: Expérience: EducationRegistered Apprenticeship certificateTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of truck-trailer systemsPerform scheduled maintenance serviceWelding experienceCertificates,...

  • mechanic, truck

    Found in: Talent CA 2 C2 - 1 week ago


    Sherbrooke, Canada Excavation JABR inc. Full time

    Education: Registered Apprenticeship certificateExperience: 2 years to less than 3 yearsTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of truck-trailer systemsPerform scheduled maintenance serviceWelding...


  • Sherbrooke, Canada Battlefield Equipment Rentals Location d’équipement Battlefield Full time

    Battlefield Equipment Rentals (une division de Toromont Industries Ltd.), l'une des plus importantes entreprises de location d'équipement de construction au Canada, a présentement besoin d'un coordinateur pièces et service à son emplacement de Sherbrooke. **Avantages**: - Pension de l'entreprise - Soins dentaires - Assurance invalidité - Programme...

  • Crater, Furniture

    2 days ago


    Sherbrooke, Canada Mobilier de bureau logiflex inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Furniture and fixtures manufacturing company **Tasks**: - Perform other labouring and elemental activities - Pack goods to be shipped - Monitor quality and production levels **Work conditions and physical...

  • Cabinetmaker

    4 days ago


    Sherbrooke, Canada Mobilier de bureau logiflex inc. Full time

    Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Study plans, specifications or drawings of articles to be made, or prepare specifications - Operate woodworking machines and use hand tools to cut, shape and form parts and components - Repair or restyle wooden furniture, fixtures...


  • Sherbrooke, Canada Recrute Action Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years **Tasks**: - Perform same duties as workers supervised - Recruit and hire staff - Co-ordinate, assign and review work - Resolve work-related problems and prepare and submit progress and other...

  • Mechanical Assembler | Assembleur Mécanique

    Found in: Talent CA C2 - 1 week ago


    Sherbrooke, Canada AMF Bakery Systems - Tromp - Den Boer Full time

    Open Position AMF Sherbrooke is the largest manufacturer of industrial bakery machinery in America. The Sherbrooke division designs and manufactures custom-made machines for its international customers. It is constantly innovating and developing to remain the leader in its industry. In particular, the company exports pasta mixers, conveyors, coolers,...


  • Sherbrooke, Canada CBCRadio-Canada Full time

    Job Family Programming (TV-Radio-Web) Primary Location Sherbrooke Position Language Requirement French Only Language Skill Level (Reading) - Language Skill Level (Writing) - Language Skill Level (Speaking) Status of Employment Permanent Work schedule(s) Full-time **Work at CBC/Radio-Canada** - At CBC/Radio-Canada, we create content that informs,...

  • Carpenter Helper

    1 week ago


    Sherbrooke, Canada Sherbrooke Restoration Commission Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - or equivalent experience **Work site environment**: - Outdoors - At heights - Dusty **Work setting**: - Historical restoration **Level of expertise**: - Maintenance and repair **Tasks**: - Work at heights, on scaffolding or swing stages **Certificates,...


  • Sherbrooke, Canada Centre Reparatech Full time

    Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Tasks**: - Access and process information - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Issue receipts and other forms - Receive and log...