Workforce Planner 2

Job Description: Are you a multi-tasker who enjoys working with people? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you
As a Workforce Planner II, you’ll be responsible for the workforce for all Contact Center teams. The Workforce Planner is responsible for the day-to-day management of schedules according to the incoming calls and works closely with the team leaders and assistant team leaders to make the appropriate decision to meet the service level target.
**What does your typical day look like?**
- Report daily absences and take appropriate action;
- Perform forecasts for all teams;
- Responsible for the schedules;
- Manage incoming phone calls;
- Data entry;
- Analysis and update of different reports.

**What skills and experience are we looking for?**
- College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
- Working knowledge of Interactive Intelligence ICBM is an asset;
- Working knowledge of IEX is necessary
- Excellent written and verbal communication skills in both English and French;
- Excellent analytical and problem-solving skills;
- Must be detail oriented and able to multitask.

**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you:

- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Many opportunities for advancement, development;
- Employee engagement programs that focus on fitness, food, and fun.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**: