Manager, Newcomer Services

3 weeks ago

Vancouver, Canada YMCA of GREATER VANCOUVER Full time

**Location**: Robert Lee YMCA: Vancouver, BC (with programs in Greater Vancouver including South Fraser Valley)

**Terms**: Full-time, Permanent (35 hours per week)

**Shift**:Monday to Friday with some evenings and weekend work as per program requirements.

**Start Date**: As soon as possible

**Salary**: Under review, includes benefits

**Reports To**: Director, Newcomers, Youth, and Community Wellness

**Nature and Scope**:
The Manager of Newcomer Services oversees YMCA Newcomer Services programs that include case management, events, language services, cultural supports, pre-employment, etc. Programs run out of Greater Vancouver including South Fraser Valley and vicinity regions.

The Manager has a key role in managing program resources, ensuring program targets are met, and maintaining strong relationships with funders and community partners. They will have in-depth knowledge of challenges faced by newcomers, an excellent understanding of programs that support newcomer integration, and a genuine commitment to supporting newcomers.

**Major Responsibilities**:

- Oversee the delivery of high-quality programs/services that meet government and YMCA requirements/standards
- Ensure fiscal responsibility by planning and administering operating budgets. This includes assessing variances, forecasting, and making recommendations to address current and future expenditures.
- Provide leadership to a team of 10-15 staff, and volunteers
- Coach and support staff and volunteer teams to achieve excellence in service delivery
- Participate in full HR processes with employees as necessary such as recruitment, development, and discipline
- Ensure compliance with all terms of program agreements with funders are met including targets, expenditures of funds, and financial and statistical reporting; 3 to 5 different funders support newcomer services
- Ensure program outcomes are achieved in each community
- Implement and refine a promotions plan, ensuring that the outreach initiatives achieve program targets
- Evaluate the delivery of the prograM/Functional area and ensure ongoing tracking and monitoring to ensure continuous improvement
- Develop responses to funder requests for proposals, including budgets as part of the senior leadership team
- Develop and maintain positive working relationships with key partners including immigrant-serving community agencies, federal/provincial program officers, and YMCA program staff. This involves sitting on various Immigrant Serving boards and planning tables in different municipalities
- Will be required, as needed, to provide direct care support and/or direct delivery of programs
- Plan, participate in and support Association-wide initiatives and fundraising events.
- Provide leadership to the YMCA Annual Campaign

**Qualifications**:

- A post-secondary degree in a related discipline and 5 years of relevant experience or an equivalent combination of education and experience
- Experience managing programs, including budget management, staff oversight, and supervision of off-site programs
- Experience working in the newcomer services and employment sector and in-depth knowledge of the sectors in the Lower Mainland and South Fraser Valley
- Excellent understanding of newcomers’ integration and job seeker supports
- Proven capacity to assess and deepen program impact.
- Demonstrated experience building and maintaining community partnerships and relationships
- Experience in program development, workshop design and facilitation
- Well-developed interpersonal skills with ability to establish rapport with participants, staff and volunteers
- Excellent Microsoft Office skills including Powerpoint, Excel, Word etc.
- Familiar with Salesforce, Zoom and Teams an asset
- Standard First Aid and CPR -C required, can be completed within first 30 days of employment.
- A valid BC Driver’s License and access to a vehicle (for off-site meetings and program site visits)
- Ability to work flexible hours (evenings/weekends) as required by the programs
- Fluency in one of the main newcomer languages other than English, an asset (Spanish, Tagalog, Farsi, etc.)

**Situation**:
The YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility, and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behaviour—we do the right thing, put people first, keep our promises and lead by example.

For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA BC provides services in health & fitness, child care, camping, employment & community services to over 120,000 par

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