Customer Service Representative

7 months ago


Toronto, Canada CNA Insurance Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:
ESSENTIAL DUTIES & RESPONSIBILITIES:

- Auto Rating; New Business and Renewal Policies in CNA's auto underwriting system
- Renewal account set-up
- Covert policies from CNA's legacy auto system to CNA's new Auto system
- Issue Mid term change endorsements
- Triage Mid term requests and process those within authority
- Verify Policy Premium and complete billing in internal financial systems
- Uploading Applications, Policies and Correspondence to e-File
- Updating Broker Record in Policy Systems
- Policy Issuance Distribution and Manual Issuance of policies when required
- Monthly Closing Activities
- Monitoring Outlook Folder Incoming Request / Centralized Inboxes
- Other duties as assigned

SKILLS, EDUCATION & EXPERIENCE
- A University/College diploma and/or a minimum of 2-3 years Customer Service experience in an office environment is an asset.
- Previous Underwriting support services experience is an asset.
- Strong communication skills, both written and verbal (French is an asset)
- Must possess a strong customer service focus and have an ability to resolve problems with customers
- Must be detail oriented and able to work in a fast paced environment meeting specific deadlines, while demonstrating good time management and multi-tasking skills
- Excellent Word and Excel skills and other business-related software
- Ability to work both independently within a team environment with mínimal supervision

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.



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