Customer Relations Co-ordinator

6 days ago

Burnaby, Canada Encorp Pacific (Canada) - Return-It Full time

**Organization**: Encorp Pacific

**Location**: Burnaby

**Job Title**: Customer Relations Coordinator

**Position Type**: Full -Time

**About Us**:
Encorp Pacific (Canada) is a federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated.

In British Columbia Canada, you probably know us best as Return-It. Encorp's evolving collection network consists of 160+ Return-It depots across BC.

**Job Overview**:
Reporting to the Communications and Customer Service Manager, the Customer Relations Coordinator is responsible for supporting customer inquiries, maintaining positive customer relationships and ensuring excellent customer service. Their duties include interacting with customers through various communication channels, handling inquiries, resolving complaints and providing information about the organization.

**The main responsibilities**:

- Ensure overall customer satisfaction and resolution in a timely manner
- Build positive customer relationships by managing questions and concerns with speed, professionalism and empathy
- Taking ownership of customer issues and following problems through to resolution with internal teams, depots or other vendors/stakeholders
- Analyze metrics and other performance indicators and recommend enhancements to improve the customer experience, productivity, processes, and customer satisfaction.
- Develop customer metric reports as needed

**Key Responsibilities**:

- Excellent attention to detail and accuracy
- Excellent interpersonal and listening skills.
- Excellent communication skills, both verbal and written.
- Ability to meet deadlines and prioritize workload.
- Must be able to travel within British Columbia.
- Must have own vehicle and valid driver’s license.
- Physically capable of standing for extended periods of time.
- Excellent computer skills in Microsoft Office suite.
- Outstanding organizational and customer service skills.
- Ability to work as part of the team and independently with mínimal supervision.
- A team-orientated work approach, but self-motivated with the ability to work independently when required
- Must be familiar with the Return-It Express system or have visited an Express depot
- Must be available to work some evenings and weekends

**Education**
- High school diploma or equivalent
- Some college or post-secondary education related to communication or writing
- 1 year experience in customer service

**Supplementary Compensation**:
Variable Annual Bonus

RRSP Matching

Health & Fitness Allowance

**Benefits**:
3 Weeks of Company Paid Vacation

Volunteer Time Off

Extended Health, Dental and Vision Care Benefit

Life insurance

**How to Apply**:

- At Encorp Pacific, we recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family. We are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. We are against any form of discrimination in the hiring process and in our work relationships._

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$57,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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