Product Group Manager
3 weeks ago
Employment Status:
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Product Group Manager manages the day-to-day delivery of high-quality certification and testing services for the signal sensing and functional safety product groups and team of employees. Responsible for ensuring projects and delivery services deliverable are delivered on time and/or within targets (e.g., customer OTD, TAT, Delivered Margin, team Utilization). Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.
**Responsibilities**:
- Leads certification and testing projects in their designated product group and ensures timely and quality delivery services are met on defined timelines.- Maintains excellent customer relationships through appropriate communication channels, and provides proactive solutions for customers and other key stakeholders- Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and labor requirements and develops forecast targets based on these determinations.- Manages and resolves customer issues concerning certification and testing on a regular basis. Responds to general questions; provides technical assistance, discuss and resolve issues around scheduling and project completion. Identifies and resolves customer complaints and employee-related performance issues. Cultivates good CSA-customer and employee-manager working relationships to cultivate an environment focused on Customer Loyalty Value.- Develops timely management reports. Provides regular information on the product group’s deliverables, productivity, customer satisfaction, and safety as requested by the Operations Manager. Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development.- Ensures proper compliance to delivery services; takes action on issues of non-compliance; Responds to non-conformances resulting from everyday operations, quality and safety audits and implements corrective actions.- Consistently and accurately provides clear forecast guidance to senior leadership with respect to project completion including forecast work effort and schedule variances- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high-quality execution of certification and testing services- Partners with change leaders and managers in planning, implementing and evaluating interventions to improve organizational performance.- Consistently manages multiple projects concurrently while maintaining customer on-time and on-budget performance without compromising quality and maximizing utilization and delivered margin- Monitors progress towards accomplishing plan objectives and customer targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and targets are met for the designated area- Drives continuous improvement initiatives in quality of services and overall guidelines, provides technical guidance and identifies areas of complexity to look for alternative approaches with lower complexity/cost- Facilitates a culture that promotes safe work behaviors as a way of business by actively identifying, supporting and reinforcing safe work practices, job procedures, environmental aspects and desired health and safety behaviors of employees- Involves employees in the process of hazard identification, development and implementation of Job Safety Analysis (JSA) procedures and controls.- Helps build and model a positive safety culture that stimulates, recognizes, and values the participation and contribution of all employees.
Education and Experience:
- Post-secondary diploma or equivalent in a technical field.- OACETT or Professional Engineer designation preferred.- 3-5 years of managerial/supervisory experience.- Minimum 5 years of certification or equivalent technical experience
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