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Lodge Night Auditor

4 months ago

Smoky Lake, Canada Métis Crossing Full time

**Night Auditor**

**Location**: Métis Crossing, Smoky Lake, AB

**Position Status**: Full Time, Permanent

**The Opportunity**

Métis Crossing is Alberta’s first major Métis cultural destination where we share and celebrate the Métis culture with all people With its unique design that combines both traditional and contemporary Métis craftmanship, The Lodge and Gathering Centre at Métis Crossing are a special blend of comfort, culture, and Métis history. Both offer scenic views overlooking the majestic North Saskatchewan River, the route used by our Métis ancestors as they gathered at this very spot. The Lodge offers a Bistro for coffee and express breakfast, as well as a Lounge for cocktails and light snacks. A full-service banquet kitchen within the Gathering Centre also services events and the main restaurant.

Reporting to both the Accommodations Manager and the Financial Controller, the Night Auditor is responsible for Front desk administrative functions, including daily reports and balancing and closing daily transactions for the restaurant, bistro, lounge and Lodge. In addition, the Night Auditor will assist Finance with completion and processing of client invoices and manage the hotel’s reservation system.

**Key Responsibilities**
- Prioritize Guest needs and inquiries.
- Manage reservations and guest information in Smart Hotel Software
- Finance data entries and reconciliations
- Check in and check out guests.
- Clean, organize and maintain front desk, common and guest areas.
- Manage cash and payment systems.
- Assist with food service in The Lodge Bistro
- Follow Standard Operating and Safety Procedures
- Communicate with customers, co-workers, and supervisors.
- Launder linens and provide guest room housekeeping.
- Respond to guest inquiries and concerns.
- Lead emergency response at the site during shift.
- Site security

**Skills & Competencies**
- Written and verbal communication
- Customer service
- Conflict Management
- Able to work in and with diverse audiences of varying cultural backgrounds and ages.
- Flexibility to adjust to changes in schedule and assignments.
- Attention to detail.
- Able to work independently and with others in a team, as well as take direction from others.
- Physical capability including ability to stand for the duration of shifts and lifting up to 50 lbs (25kg).
- Organizational and time management.
- Calm, professional demeanor.
- Problem solving and independent decision making.
- Strong attention to detail.
- Cultural sensitivity
- Safety leadership, emergency response and risk management.

**Preferred Qualifications**
- Minimum 2 years related experience working front desk in a hotel/lodge environment.
- Minimum 1-2 years experience in Front Office/Accounting.
- High school diploma required.
- Level C First Aid/CPR would be an asset.
- Ability to obtain and/or maintain WHMIS certification.
- Basic understanding of food service requirements.
- Microsoft Office
- Computer proficiency
- Must be able to speak, read, write, and understand English.

**Other Requirements**
- Ability to work at in-person at Métis Crossing in Smoky Lake.
- Ability and aptitude to work night shift, including over weekends, as scheduled.
- Access to transportation to and from the site.
- Clear Criminal Record Check and Vulnerable Sector Check.
- Knowledge of Alberta history and cultural diversity an asset.
- Knowledge of Métis culture, history, and issues affecting Métis people an asset.

**Employment Details**
- Schedule will include nights and may include weekends.

**What we Offer**
- A rich Indigenous cultural experience.
- Opportunity to work at the first Major Métis cultural interpretive center.
- Personal development & career opportunities.
- Training.
- A comprehensive benefit package and employer/employee Pension Plan contributions.
- Three (3) weeks paid vacation.
- Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

Schedule:

- Night shift

COVID-19 considerations:
Current government protocol is followed.

Ability to commute/relocate:

- Smoky Lake, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk: 2 years (required)

Work Location: In person