Global Cloud Implementation Lead

2 weeks ago


Burnaby, Canada Kodak Full time

The Global Cloud Implementation Lead will manage the team responsible for remote implementations of Kodak commercial software products in the Kodak Managed Services and VOE environments. You will interact with Implementation Specialists, Global Cloud Operations, technical support, and Equipment Coordinators to ensure successful delivery of solutions to our customers. You will demonstrate the ability to be a leader, self-starter and perform well under pressure while successfully meeting business objectives.**ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES**:

- Assign Implementation Specialists for remote installations for US&C and EMEA. Tack and Monitor progress of remote installations globally
- Resolve issues to keep installations on schedule
- Define and manage implementation process to be applied globally, continuously updating to reflect lessons learned
- Manage and perform remote implementations of Kodak commercial software solutions

**SKILLS/KNOWLEDGE**:

- Demonstrated strong project management skills and the ability to see projects from inception to completion
- Customer-oriented experience related to software support in the Graphic Arts/printing environment, or related technical field.
- Ability to analyze and solve problems with good troubleshooting methodology, ability to identify root causes and find workarounds.
- Excellent written and verbal communication/presentation skills

**Position Number**
- 21537BR

**Career Area**
- Customer Service

**Experience Level**
- 3-6 Years

**Minimum Education Level**
- Bachelors Degree



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