Secure Network Services Global Operation Team Lead

6 months ago

Burnaby, Canada Raymond James Financial Full time

**Secure Network Services Global Operation Team Lead**
- 2303789
- At Raymond James,_ _**_we_**_ _**_develop,_ _**_we_**_ _**_collaborate,_ _**_we_**_ _**_decide,_ _**_we_**_ _**_deliver, and_ _**_we_**_ _**_improve together_.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

**_Secure Network Services Global Operation Team Lead_**

**How does the role impact the organization?**

Under the direction of the Secure Network Services (SNS) Global Operations Manager and Regional IT Leadership, the SNS Global Operations Team Lead is responsible for enterprise alignment & integration, managing a growing team of up to 30+ network analysts (across US, Canada and UK), providing technical direction, and day-to-day operations. They will also work closely with the SNS Engineering and Architecture departments.

The Secure Network Services team’s responsibilities include all networking & infrastructure aspects for LAN, WAN, SD-WAN, Wireless (802.11x), Load Balancing (LTM/GTM), Remote Access (VPN), Firewall, Network Access Control, DDoS, and Network Management solutions in a regionally regulated enterprise environment that focuses on availability and security. The SNS team is also responsible for datacenter & network closet infrastructure within the co-location data centers and offices across US, Canada and UK. You will be solving complex challenges in a fast-paced and continuously evolving environment, while championing the direction and evolution of a global integrated team across the enterprise.

**What will your role be responsible for?**
- Primary point of contact for operational tasks related to routing, switching, SDWAN, load balancing, firewall, network security and datacenter infrastructure.
- Assists the Operation Manager with coaching, training, and providing guidance to operation teams.
- Help manage resourcing, planning, scheduling, and prioritizing efforts to meet overall commitments.
- Technically lead with the ability to mentor other members on the team.
- Collaborate with network engineering and architect counterparts to align enterprise standards, knowledge share, integrate solutions and inculcate a global mindset.
- Partner with a broad base of business and technical teams to ensure that networks meet business and project objectives, sharing concerns with regional leads as needed.
- Forward thinking to identify upcoming trends, emerging technologies and help with evaluating new network infrastructure technologies.
- Responsible for up time, monitoring, reliability, BCP/DR, stability, and maintenance of supported systems as well as continual assessment of the quality and effectiveness of our network monitoring and alarming.
- Assist with managing network vendor relationships, contracts, budget and SLAs.
- Serves as key person in major incidents & troubleshooting network infrastructure problems, taking ownership of problems to resolution.
- Keeps network documentation up to date owing to constant changes.
- Test network performance and analyzes trends to provide statistics, metrics and reports; develop strategies for optimizing network infrastructure
- Provide timely support, analysis and resolution for SNS related problems.
- Provide critical tier 3 support, as required, on a 24 hours x 7 days / week basis. SNS team is embarking on a round-the-clock mission which the lead will help build.

**What can you expect from us?**

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers **flexible workstyles,** a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

**What do we expect from you?**

**_ To qualify for this opportunity you possess:_**

**Knowledge of**
- LAN/WAN network technologies and related protocols.
- SDWAN / SASE / Firewall / VPN technologies (preferably Palo Alto, Prisma SDWAN/Access and Cisco Viptela)
- Load Balancing (LTM/GTM) - F5
- Network Access Control - Forescout/Cisco ISE
- Wireless networking technologies (802.11x).
- Familiar with automation, monitoring and reporting tools (Ansible, etc) an asset
- Understanding of Cloud technologies (AWS, Azure, SASE, etc)
- Converged voice and data infrastructures.
- Quality of Service (QOS) design and configuration.
- Common network monitoring and troubleshooting tools.
- Knowledge of service management frameworks (ITIL) desirable
- Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.
- Familiarity with cloud computing principles and experience in designing secure and scalable network solutions for cloud environments.

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