Manager, Cloud Technology and Systems

At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT's People Vision, which describes the Institute's goals and priorities in respect to our people. In a complex and uncertain world, it's vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people's imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we've earned the title of one of BC's Top Employers for over ten years running.

Position Summary

BCIT's Information Technology Services department is seeking a regular, full-time (1.0 FTE) Manager, Cloud Technology and Systems. This position participates as a member of the ITS management team and contributes as a senior member of the Cloud Technology & Infrastructure Services team, assisting in development of strategies, plans, and policies. Leads Enterprise Cloud Technology and Enterprise Systems teams in delivery of industry-leading foundation services across the Institute, including cloud technology and architecture, enterprise systems, IaaS management, integration services, and identity and access management. Leads cross-functional teams in delivery of user services such as security operations, integration services, and monitoring. Provides strategic contribution aimed at driving optimized and secure connectivity and systems for the campus community.

Duties & Responsibilities

• Participates as a member of the ITS management team and contributes as a senior member of the Cloud Technology & Infrastructure Services team, assisting in development of strategies, plans, and policies to support the service delivery model and the Institute's current and future business needs. Develops and implements standards, processes, procedures, tools, and metrics.
• Develops high-performance IT operations teams with capacity to provide state-of-the-art support across the Institute. Ensures teams are utilizing optimal techniques, tools, and practices to operate technology and software. Fosters an environment of learning, balanced with rapid delivery of quality solutions.
• Leads Enterprise Cloud Technology and Enterprise Systems teams in delivery of industry-leading foundation services across the Institute, including cloud technology and architecture, integration services, enterprise systems, and identity and access management.
• Manages the delivery of user services such as cloud security operations, Linux systems, identity and access management, integration services, and monitoring of services. Supports various cross-functional teams across IT services including cyber security operations (SecOps) and their requirements.
• Leads the planning and implementation of the enterprise cloud technology and systems roadmap and plans, ensuring the required budget support, associated resources, and service ownership. Incorporates improvements, ongoing updates, lifecycle management into roadmaps to ensure currency of plans.
• Keeps the Director apprised of relevant issues as they arise and ensures adequate closure in a timely fashion. Collaborates across ITS management to support strategic priorities for BCIT, IT Services, and Cloud Technology & Infrastructure Services.
• Participates in managing the Institute's IT infrastructure lifecycle. Develops resource allocation plans and supports project managers by ensuring projects are optimally resourced for success.
• Leads support and operations of key ITS service environments, including disaster recovery and high availability. Implements, supports, and maintains monitoring capabilities, ensuring computer, storage, and cloud service availability, system performance, and intrusion detection.
• Collaborates with the other ITS departments to ensure work is aligned with division and Institute objectives, and to foster practices for optimal support of service requests. Delivers project communications and facilitates meetings/workshops to advance technology operations.
• Represents the Institute on Provincial committees/initiatives. Undertakes special and ad hoc projects for the advancement of ITS Enterprise Technology portfolio.
• Manages staff, overseeing and participating in selection, coaching, mentoring, development, performance management, and other people-management practices. Promotes an environment of growth by working with staff to create learning plans, identify training and development opportunities, and ensure the team receives support for growth.

Qualifications

• Bachelor's degree in computer science, information systems, business administration, or a related field.
• Eight years of experience in Enterprise Architecture, System Environment management, software development, network maintenance, technology infrastructure, continuous improvement, and leading matrix organizations at progressive levels of responsibility.
• An equivalent combination of education and experience may be considered.
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs; cloud technology adoption, includes familiarity with traditional IT practices, as well as emerging methods such as DevOps and Agile.
• Exceptional people management and coaching skills with excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others.
• Strong progressive leader and change agent; passionate about delivering high-quality projects for ITS clients, with a sharp focus on user impact.
• Excellent business acumen and planning skills, with ability to establish processes and manage achievements against key metrics.
• Experience working in an Information Technology environment within a large, complex, and unionized environment will be preferred.

Benefits – Why you'd love working with us

• Competitive pay
• Minimum of twenty-five days of vacation
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $500 if eligible
• Defined benefit pension plan with employer contributions
• Flexible hybrid work arrangements available
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities, and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact RecruitmentAssistant@bcit.ca. Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Posting Category

Management

Salary Range

$123,820-$177,992, with a control point of $154,775 per annum

Additional Salary Information

The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.