Complaints Officer

1 month ago


Richmond Hill, Canada UTOvacation Full time

**Overview**
UTOVacation is a busy GTA based travel agency that assists consumers pursue their travel passions. Our team is made up of experienced travel experts who are passionate about helping customers create their dream vacations. We are looking for dedicated employees to work in our new complaints department. The position involves addressing any questions or concerns a UTOVacation customer may have and address it in accordance with applicable policy, conditions, and travel law.

**Duties**
- Receive inquires and complaints from potential and current UTOVacation customer in a timely manner
- Address the complaint in accordance with applicable policy, conditions, and travel law
- Explain UTOVacations position to the customer in accordance with applicable policy, conditions, and travel law
- Coordinate the provision of any remedies to the customer in a timely manner
- Explain any decision to the Travel Industry Council of Ontario, if required.
- Respond to any complaints received by the Travel Industry Council of Ontario in a timely manner

**Qualifications**
- Excellent inter-personal skills with aggrieved customers
- Excellent reading and writing skills
- Ability to understand, apply, and explain UTOVacations policy and conditions to customers and the Travel Industry Council of Ontario
- Ability to understand, apply, and explain travel law to customers and the Travel Industry Council of Ontario
- Understanding and/or experience with the Travel Industry Act would be a great asset but not necessary as training will be provided
- Any legal experience-law clerk, legal assistant
- would also be a great asset but not necessary

Pay: From $60,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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