Vehicle Replacement Specialist 1

4 weeks ago

Toronto, Canada Solera Full time

Vehicle Replacement Specialist 1 (VRS1)

What You’ll Do
- Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships.
- Provides level one support by assisting clients with entering a new request for a vehicle replacement report or update an existing one.
- Provides level one support by answering questions or guiding clients to understand the content of the report.
- Accurately assesses the customer's concerns. Asks the client well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best approach for resolving the problem.
- Take responsibility for all duties relating to compliance procedures
- Use internal knowledgebase to resolve issues. Keeps current on most recent changes and/or upgrades.
- Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.
- Documents customer issues clearly and accurately when escalating to Tier 2 support to minimize resolution time for customer.
- Participates in continuous training programs to improve product knowledge and service skills, as well as learning in an ever-changing environment with different vehicles introduced every year.
- Deliver an amazing customer experience to clients requesting and updating reports through phone and electronic support.
- Performs all other duties as assigned.

What You’ll Bring

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or GED equivalent required, College diploma or University degree preferred.
- 1-2 years customer service experience. (required)
- Bilingual (French/English) required

Required Skills and Abilities
- Must have an aptitude for math.
- Analytical and naturally inquisitive with good questioning skills and good attention to details
- Desire to go the extra mile for the customers, and take personal responsibility for resolving issues
- Ability to effectively communicate with others at all levels of the Company and the public, both verbally and in writing.
- Ability to demonstrate a courteous, tactful, and professional approach with employees and external customers and vendors.
- Ability to accurately complete tasks and projects, within allowable timeframes.
- Ability to perform special assignments as requested by the management team.
- Ability to work both independently and as part of a team.
- Ability to multi-task and switch between tasks seamlessly within a fast-paced environment.
- Must be able to always maintain confidentiality.
- Excellent written and oral communication skills
- Knowledge and experience with Windows Operating systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required to sit for extended periods of time.
- Required to wear a telephone headset to interact with clients over the phone for 7+ hours a day.
- Required to type for extended periods of time.
- Required to work with digital displays for 7+ hours a day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work from the office.
- Flexibility if required to work shifts and or weekends.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

  • Vehicle Replacement Specialist 1

    1 month ago

    Old Toronto, Canada Solera Corporation Full time

    Vehicle Replacement Specialist 1 page is loaded Vehicle Replacement Specialist 1 Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-016155 Vehicle Replacement Specialist 1 (VRS1) What You Will DoAccurately produce vehicle replacements for regular passenger...

  • Vehicle Replacement Specialist 1

    1 month ago

    Old Toronto, Canada Solera Corporation Full time

    Vehicle Replacement Specialist 1 page is loaded Vehicle Replacement Specialist 1 Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-016155 Vehicle Replacement Specialist 1 (VRS1) What You Will DoAccurately produce vehicle replacements for regular passenger...

  • Vehicle Replacement Specialist 1

    3 weeks ago

    Old Toronto, Canada Solera Corporation Full time

    Vehicle Replacement Specialist 1 page is loaded Vehicle Replacement Specialist 1 Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-016155 Vehicle Replacement Specialist 1 (VRS1) What You Will DoAccurately produce vehicle replacements for regular passenger...

  • Vehicle Replacement Specialist 1

    3 weeks ago

    Old Toronto, Canada Solera Corporation Full time

    Vehicle Replacement Specialist 1 page is loaded Vehicle Replacement Specialist 1 Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-016155 Vehicle Replacement Specialist 1 (VRS1) What You Will DoAccurately produce vehicle replacements for regular passenger...

  • Vehicle Replacement Specialist 1

    1 month ago

    Old Toronto, Canada Solera Corporation Full time

    Vehicle Replacement Specialist 1 page is loaded Vehicle Replacement Specialist 1 Apply locations Toronto time type Full time posted on Posted 30+ Days Ago job requisition id JR-016155 Vehicle Replacement Specialist 1 (VRS1) What You Will DoAccurately produce vehicle replacements for regular passenger...

  • Vehicle Replacement Specialist 1

    3 weeks ago

    Toronto, Canada Solera Full time

    Vehicle Replacement Specialist 1 (VRS1) What You Will Do - Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships. - Provides level one support by assisting clients with entering a new request for a vehicle replacement report or update...

  • Vehicle Replacement Specialist

    1 month ago

    Toronto, Canada solera Full time

    Vehicle Replacement Specialist 1 (VRS1) What You Will Do Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships. Provides level one support by assisting clients with entering a new request for a vehicle replacement report or...

  • Vehicle Replacement Specialist

    3 weeks ago

    Toronto, Canada solera Full time

    Vehicle Replacement Specialist 1 (VRS1) What You Will Do Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships. Provides level one support by assisting clients with entering a new request for a vehicle replacement report or...

  • Vehicle Acquisition Specialist

    6 days ago

    toronto, Canada carnex.ca Full time

    Vehicle Acquisition SpecialistCarnex –  Thronhill, ON Job Types: Permanent, Full-time， On-site  Salary: Commission About us Welcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across...

  • Vehicle Acquisition Specialist

    6 days ago

    Toronto, Canada carnex.ca Full time

    Vehicle Acquisition SpecialistCarnex –  Thronhill, ONJob Types: Permanent, Full-time， On-site Salary: CommissionAbout usWelcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across North...

  • Vehicle Acquisition Specialist

    6 days ago

    toronto, Canada carnex.ca Full time

    Vehicle Acquisition SpecialistCarnex –  Thronhill, ONJob Types: Permanent, Full-time， On-site Salary: CommissionAbout usWelcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across North...

  • Vehicle Acquisition Specialist

    6 days ago

    Toronto, ON, Canada carnex.ca Full time

    Vehicle Acquisition Specialist Carnex – Thronhill, ON Job Types: Permanent, Full-time， On-site  Salary: Commission About us Welcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across...

  • Vehicle Acquisition Specialist

    2 days ago

    Toronto, ON, Canada carnex.ca Full time

    Vehicle Acquisition Specialist Carnex – Thronhill, ON Job Types: Permanent, Full-time， On-site  Salary: Commission About us Welcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across...

  • Vehicle Readiness Specialist

    5 days ago

    Toronto, Ontario, Canada Tesla Full time

    What to Expect The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the highquality preparation of customer cars, washing vehicles, and preparing new...

  • Vehicle Acquisition Specialist

    6 days ago

    Greater Toronto Area, Canada carnex.ca Full time

    Vehicle Acquisition SpecialistCarnex –  Thronhill, ONJob Types: Permanent, Full-time， On-site Salary: CommissionAbout usWelcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across North...

  • Vehicle Acquisition Specialist

    7 days ago

    Greater Toronto Area, Canada carnex.ca Full time

    Vehicle Acquisition SpecialistCarnex –  Thronhill, ONJob Types: Permanent, Full-time， On-site Salary: CommissionAbout usWelcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across North...

  • Vehicle Acquisition Specialist

    6 days ago

    Greater Toronto Area, Canada carnex.ca Full time

    Vehicle Acquisition Specialist Carnex –  Thronhill, ON Job Types: Permanent, Full-time， On-site  Salary: Commission About us Welcome to Carnex, the leading electric vehicle (EV) retail and service platform, established in 2021 in Toronto, Canada. We are dedicated to making EV products and services more affordable and accessible to customers across...

  • Vehicle Operations Specialist

    2 weeks ago

    Toronto, Canada Rivian Full time

    Role Summary: As a Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field Operations organization. Are you looking for a job with some flexibility? Are you detail orientated, keep things clean, love to organize, love working in a values-based culture that encourages diversity? We are looking for diverse...

  • Vehicle Operations Specialist

    3 weeks ago

    Toronto, Canada Rivian Full time

    Role Summary: As a Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field Operations organization. Are you looking for a job with some flexibility? Are you detail orientated, keep things clean, love to organize, love working in a values-based culture that encourages diversity? We are looking for diverse...

  • Vehicle Operations Specialist

    5 days ago

    Toronto, Ontario, Canada Rivian Full time

    Role Summary:As a Part-Time Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field Operations organization. Are you looking for a job with some flexibility? Are you detail orientated, keep things clean, love to organize, love working in a values-based culture that encourages diversity? We are looking for...