Vehicle Replacement Specialist 1

7 months ago

Toronto, Canada Solera Full time

Vehicle Replacement Specialist 1 (VRS1)

What You Will Do
- Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships.
- Provides level one support by assisting clients with entering a new request for a vehicle replacement report or update an existing one.
- Provides level one support by answering questions or guiding clients to understand the content of the report.
- Accurately assesses the customer's concerns. Asks the client well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best approach for resolving the problem.
- Take responsibility for all duties relating to compliance procedures
- Use internal knowledgebase to resolve issues. Keeps current on most recent changes and/or upgrades.
- Communicates issues clearly and effectively to clients; documents all customer interactions consistently, thoroughly, and free of grammatical errors.
- Documents customer issues clearly and accurately when escalating to Tier 2 support to minimize resolution time for customer.
- Participates in continuous training programs to improve product knowledge and service skills, as well as learning in an ever-changing environment with different vehicles introduced every year.
- Deliver an amazing customer experience to clients requesting and updating reports through phone and electronic support.
- Performs all other duties as assigned.

What You Will Bring

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or GED equivalent required, College diploma or University degree preferred.
- 1-2 years customer service experience. (required)
- Bilingual required (French/English).

Required Skills and Abilities
- Must have an aptitude for math.
- Analytical and naturally inquisitive with good questioning skills and good attention to details
- Desire to go the extra mile for the customers, and take personal responsibility for resolving issues
- Ability to effectively communicate with others at all levels of the Company and the public, both verbally and in writing.
- Ability to demonstrate a courteous, tactful, and professional approach with employees and external customers and vendors.
- Ability to accurately complete tasks and projects, within allowable timeframes.
- Ability to perform special assignments as requested by the management team.
- Ability to work both independently and as part of a team.
- Ability to multi-task and switch between tasks seamlessly within a fast-paced environment.
- Must be able to always maintain confidentiality.
- Excellent written and oral communication skills
- Knowledge and experience with Windows Operating systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required to sit for extended periods of time.
- Required to wear a telephone headset to interact with clients over the phone for 7+ hours a day.
- Required to type for extended periods of time.
- Required to work with digital displays for 7+ hours a day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work from the office.
- Flexibility if required to work shifts and or weekends.

ACCOUNTABILITY
- Detailed description of responsibility including subordinates and functional responsibility.
- This position does not have any subordinates. It is an entry level position, independent contributor.
- Decisions are escalated to a senior level.
- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _
- exhaustive._
- The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary, to meet business needs._

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGA

  • Vehicle Replacement Specialist 1

    7 months ago

    Toronto, Canada Solera Full time

    Vehicle Replacement Specialist 1 (VRS1) What You’ll Do - Accurately produce vehicle replacements for regular passenger vehicles; by conducting online research, utilizing our internal resources, and making outbound calls to dealerships. - Provides level one support by assisting clients with entering a new request for a vehicle replacement report or update...

  • Vehicle Technician 1

    1 week ago

    Toronto, Canada Alstom Full time

    **Req ID**: 376262 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Vehicle Technician 1

    1 week ago

    Toronto, Canada ALSTOM Full time

    Req ID:376262 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Glass Replacement Specialist

    1 month ago

    Toronto, Ontario, Canada HR770 Full time

    We are a leading provider of glass solutions at HR770. Our Expertise:In our team, we install various types of glass railings, including fixed single and double-glazed options, as well as screens and shower enclosures.About the RoleAs a Glass Replacement Specialist, you will play a crucial part in delivering high-quality services to our clients. Your primary...

  • Shower Cartridge Replacement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Nicole Full time

    At Nicole, we are seeking a skilled Shower Cartridge Replacement Specialist to join our team. This is a fantastic opportunity for an experienced professional to take on a new challenge and deliver high-quality service to our clients.The ideal candidate will have extensive knowledge of shower cartridge replacement and be able to work independently with...

  • Shower Cartridge Replacement Specialist

    1 week ago

    Toronto, Ontario, Canada Nicole Full time

    We are seeking a skilled handyman to replace a Moen shower cartridge at a residential location in Downtown Toronto. The ideal candidate will have experience with plumbing repairs and be able to provide a quote for their services.The job requires the ability to travel to the client's location, change the shower cartridge, and complete any necessary...

  • Vehicle Readiness Specialist

    1 week ago

    Toronto, Canada Tesla Full time

    What to Expect - The Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer cars, washing vehicles, and preparing new...

  • Vehicle Transportation Specialist

    2 days ago

    Toronto, Ontario, Canada Hertz Full time

    Job DescriptionWe are seeking a skilled Vehicle Transportation Specialist to join our team.Salary: $17.30 per hourAbout the JobAs a Vehicle Transportation Specialist, you will be responsible for safely transporting vehicles and customers between off-airport locations.Your primary focus will be on providing exceptional customer service while maintaining a...

  • Vehicle Inspection Specialist

    1 month ago

    Old Toronto, Canada INKAS Group of Companies Full time

    Job SummaryWe are seeking a highly skilled Vehicle Inspection Specialist to join our team at the INKAS Group of Companies. As an integral part of our armored vehicle manufacturing process, this role involves conducting thorough inspections of bulletproof and retrofitted vehicles to ensure they meet the highest standards of quality and performance.

  • Vehicle Procurement Specialist

    4 weeks ago

    Toronto, Ontario, Canada CJ Auto International Full time

    We are CJ Auto International, an international car dealership with a growing fleet.As a Vehicle Procurement Specialist, you will play a key role in sourcing new vehicles from dealerships to meet our business needs.Your primary responsibility will be to purchase vehicles and negotiate deals on behalf of the company.You will work closely with our team to...

  • Support Worker

    1 month ago

    Toronto, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...

  • Automotive Vehicle Preparation Specialist

    2 days ago

    Toronto, Ontario, Canada Hertz Full time

    About the JobWe are seeking a skilled Automotive Vehicle Preparation Specialist to join our team. This role is responsible for ensuring vehicles are ready for customer pick-up, including driving and parking cars on the lot as needed.

  • Vehicle Operations Specialist

    7 months ago

    Toronto, Canada Rivian Full time

    Role Summary: As a Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field Operations organization. Are you looking for a job with some flexibility? Are you detail orientated, keep things clean, love to organize, love working in a values-based culture that encourages diversity? We are looking for diverse...

  • Motor Vehicle Body Repairer

    5 days ago

    Toronto, Canada Dupont Auto Collision Full time

    Education: No degree, certificate or diploma - Experience: 3 years to less than 5 years **Work site environment**: - Dusty - Noisy - Odours **Work setting**: - In shop **Tasks**: - Professionalism in customer service - Review damage report and estimates of repair cost and plan work to be performed - Clean and maintain work space - Instruct apprentices -...

  • Communications Specialist

    4 months ago

    Toronto, Canada Ontario Motor Vehicle Industry Council (OMVIC) Full time

    OMVIC is currently searching for** **a **Communication Specialist** for our Toronto corporate office. **Who is OMVIC?** OMVIC (Ontario Motor Vehicle Industry Council) is Ontario's vehicle sales regulator. OMVIC enforces the Motor Vehicle Dealers Act and other consumer protection statutes for the Ministry of Public and Business Service Delivery. OMVIC's...

  • Seeking Experienced Automotive Technician for Starter Replacement

    4 weeks ago

    Toronto, Ontario, Canada HR770 Full time

    We are seeking a highly skilled and experienced automotive technician to join our team at HR770. The ideal candidate will have expertise in replacing starters, particularly on 2009 Mazda CX-7 models.About the RoleThis is a great opportunity for a seasoned mechanic to work with our company, utilizing their skills to resolve complex issues and provide...

  • Vehicle Readiness Specialist

    6 months ago

    Toronto, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to ExpectThe Vehicle Readiness Specialist is a key contributor to the Tesla experience by preparing vehicles for customers, and working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness. This position is responsible for the high-quality preparation of customer...

  • Motor Vehicle Body Technician

    1 week ago

    Toronto, Canada Geolance Full time

    Geolance is the fastest-growing provider of professional services connecting in-demand providers with the companies looking for professional services. That means affordable services when you need them, built to meet your specific needs, and delivered by a suitable provider for the job. We are looking for Motor Vehicle Body Technician to join our...

  • Automotive Painter

    5 days ago

    Toronto, Canada BESI AUTO COLLISION LTD Full time

    Review damage report and estimates of repair cost and plan work to be performed - Repair and replace front end components, body components, doors and frame and underbody components - Hammer out dents, buckles and other defects using blocks and hammers - Operate soldering equipment or use plastic filler to fill holes, dents and seams - Remove damaged fenders,...

  • Vehicle Shuttler Transportation Specialist

    2 days ago

    Toronto, Ontario, Canada Hertz Full time

    Job SummaryWe are seeking a skilled and reliable Vehicle Shuttler Transportation Specialist to join our team at Hertz.About the RoleThis is an exciting opportunity to drive company cars, providing excellent customer service while maintaining a high level of professionalism and safety.Key ResponsibilitiesTransport vehicles safely between off-airport...