SAP CRM System Analyst

2 weeks ago

Mississauga, Canada Hatch Full time

**Requisition ID**:86695

**Job Category**:Information Technology

**Location**:Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Looking to take the next step in your career? Hatch is currently seeking a highly motivated **SAP CRM System Analyst **to join the Digital group in Mississauga.

At Hatch, our customer relationship management system is based on C4C and is part of the Total Client Management (TCM) solution. It is a key platform, used by most of Hatch’s Senior Consultants and Engineers. The TCM platform is recently released, and significant upgrades are planned.

As the System Analyst you would be tasked with leading future extensions and improvements, managing ongoing maintenance, and ensuring the operational integrity of the full TCM solution including C4C, its integration into ECC and other systems and reporting. You will proactively work with business owners, business representatives, users, and other Functional Consultants within the iPas TF Team to understand and translate business requirements into tangible solutions. You will be responsible for design, configuration, and implementation of solutions as well as user support and issue resolution.

You are a team player, yet an independent thinker, comfortable with sharing and accepting ideas in an open manner. You are a hard worker, able to take on demanding and time-constrained tasks.

Hatch is a global company and responsibilities include supporting and providing solutions primarily but not limited to Canada, Australia, South Africa, and South America.
- Actively engage with all interested stakeholders and representative user groups in understanding business challenges, requirements, and solution strategy. Communicate options and recommendations, liaise with, and deliver specifications to the technical team members, review progress, demonstrate interim work results, conduct testing, and release to production
- Gather and review business requirements for enhancements and ensure they are in line with existing processes and architectural direction
- Respond to business and project priorities, adjust plans as required, negotiate scope, budget and timing for fixes and enhancements, collaborate to develop roadmaps for future initiatives
- Configure the C4C/TCM solutions, manage development and integration with other enterprise systems, including the future S/4 HANA and the required Business Partner integration
- Manage configuration and development work done by external consultants as required
- Support C4C/TCM users, C4C/TCM adoption, development of help material, train the C4C/TCM support resource
- Complete problem troubleshooting, including activities such as issue resolution and root cause analysis
- Adhere to and contribute to Hatch standards applicable to the SAP environment
- Manage initiatives and documentation according to standards and needs
- Keep abreast of SAP / technological advances and inform the business of any business opportunities or constraints due to such developments

**You Bring to The Role**:

- B.Sc. or Business degree or equivalent
- 3 - 5 years of SAP customer relationship management (e.g., CRM or C4C) administration and maintenance, specifically experience in business requirements definition, hands-on configuration, functional/technical specification documents, and management of development and support
- 5 years of experience working with Business Owners to define and prioritize requirements and create and drive a product road map to align with company objectives
- Strong understanding of the customer relationship management business processes, including concepts surrounding Opportunity Management, User roles, Account Management and Sales Scenarios.
- Experience in leading small IT projects, including all test cycles
- Experience in engaging with external vendors and consultants
- Experience in working with developers on technical solutions
- Experience in training business users and supporting the preparation of training documents
- Strong writte

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