Fixed Operations Manager

2 months ago

Moncton, Canada Lounsbury Heavy-Duty Truck Limited Full time

**The Opportunity**

**The Lounsbury Truck Centre** in Moncton is looking for a **Fixed Operations Manager** to oversee the Service and Parts departments of our Moncton and Fredericton locations.

**Why Work with Us?**

The Lounsbury Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages-
- Group Benefit Plan including health, dental, vision, life insurance, that begin on your first day-
- Pension Plan-
- Great work culture-
- Employee discounts on cars and furniture**Responsibilities**
- Develop new business strategies in the parts and service departments to improve corporate performance.
- Manage departmental expenses for parts and service departments.
- Monitor departmental performance against goals to ensure that progress is being made.
- Work on process improvement projects to ensure good processes and communications are being achiever between departments.
- Assist with recruitment, hiring, and performance management.
- Occasionally, handle escalated customer inquiries.
- Measure and monitor key customer service areas including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.
- Manage annual inventory counts.

**Qualifications**
- Post-Secondary education is an asset
- Previous management experience in a technical environment.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Must have a mechanical aptitude.

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