Assistant Rooms Operations Manager
5 months ago
**Additional Information** Front Desk
**Job Number** 24023900
**Job Category** Rooms & Guest Services Operations
**Location** Delta Hotels Beausejour, 750 Main Street, Moncton, New Brunswick, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations
-
Housekeeping Room Attendant
5 months ago
Moncton, Canada Comfort Inn Moncton Full time**THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...
-
Room Supervisor
1 month ago
Moncton, New Brunswick, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and experienced Room Supervisor to join our team at CB Canada. As a key member of our housekeeping operations, you will be responsible for ensuring the highest standards of cleanliness and customer service in our hotel.Key ResponsibilitiesSchedule and manage housekeeping staff to ensure efficient and effective room...
-
Room Supervisor
1 month ago
Moncton, New Brunswick, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and experienced Room Supervisor to join our team at CB Canada. As a key member of our housekeeping operations, you will be responsible for ensuring the highest standards of cleanliness and customer service in our hotel.Key ResponsibilitiesSchedule and manage housekeeping staff to ensure efficient and effective room...
-
Room Attendant/housekeeping
5 months ago
Moncton, Canada Hampton Inn & Suites Moncton Full time**SUMMARY**: Under the supervision of the Housekeeping Manager, the Room Attendant(s) will thoroughly clean and service guest suites with a high attention to detail and assist with the hotel’s entire overall cleanliness. **RESPONSIBILITIES**: - Thoroughly clean assigned guest suites according to standards - Familiar with departmental procedures and...
-
Room Supervisor-CNB
5 months ago
Moncton, Canada CB Canada Full timePosition Summary To assist the Executive Housekeeper by striving to achieve the highest quality of cleanliness for the Hotel by supervising, directing and coordinating the housekeeping operation in accordance with the standard of the Hotel. To provide efficient and courteous service to each guest and operate according to all policies, procedures and quality...
-
Room Supervisor-CNB
3 weeks ago
Moncton, New Brunswick, Canada CB Canada Full timeJob SummaryWe are seeking a highly motivated and experienced Room Supervisor-CNB to join our team at CB Canada. As a key member of our housekeeping department, you will be responsible for ensuring the highest quality of cleanliness and exceptional service to our guests.Key ResponsibilitiesSchedule and manage housekeeping staff to ensure efficient and...
-
Room Attendant
4 months ago
Moncton, Canada Great Canadian Entertainment Full timePosition Summary Under the direct supervision of the Assistant Manager, Housekeeping, this position is responsible for the comfort and cleanliness of guest rooms in accordance with hotel cleanliness standards, policies and procedures. Assist in maintaining good public relations with patrons and adhere to safety and security standards of the Hotel while...
-
Housekeeping Room Attendant
1 month ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room AttendantWe are seeking a detail-oriented and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.Key Responsibilities:Dust and clean furniture, fixtures, and equipmentVacuum and clean...
-
Housekeeping Room Attendant
1 month ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room AttendantWe are seeking a detail-oriented and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.Key Responsibilities:Dust and clean furniture, fixtures, and equipmentVacuum and clean...
-
Room Attendant
5 months ago
Moncton, Canada Great Canadian Full time**Position Summary** Under the direct supervision of the Housekeeping Assistant Manager, Room Attendant performs daily cleaning of guest rooms in accordance with hotel cleanliness standards, policies and procedures. Assist in maintaining good public relations with patrons and co-workers. Adhere to safety and security standards of the Hotel while complying...
-
Housekeeping Room Attendant
3 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room AttendantWe are seeking a reliable and detail-oriented Housekeeping Room Attendant to join our team at Quality Inn. As a key member of our housekeeping team, you will be responsible for ensuring our guest rooms and public areas are clean and well-maintained.Responsibilities:Dust and polish furniture to a high standardVacuum and...
-
Housekeeping Room Attendant
5 days ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room Attendant at Quality InnKey Responsibilities:Dust and clean furniture, fixtures, and other surfacesVacuum and clean flooring, carpets, area rugs, and upholstered furnitureMake beds, change sheets, and maintain cleanliness of roomsProvide clean towels, toiletries, and other amenities to guestsStock linen closets and maintain...
-
housekeeping room attendant
5 months ago
Moncton, Canada Quality Inn Full timeEducation: Secondary (high) school graduation certificateExperience: Will trainTasksDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetDisinfect operating rooms and other areasHandle and report lost and found itemsAttend to guests' requests for extra...
-
Housekeeping Room Attendant
2 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Summary: We are seeking a reliable and organized Housekeeping Room Attendant to join our team at Quality Inn. As a key member of our housekeeping team, you will be responsible for ensuring our guest rooms and public areas are clean and well-maintained.Responsibilities:Dust and polish furniture to a high standardVacuum and clean all floors, including...
-
housekeeping room attendant
5 months ago
Moncton, Canada Quality Inn Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksDust furnitureVacuum carpeting, area rugs, draperies and upholstered furnitureMake beds and change sheetsDistribute clean towels and toiletriesStock linen closetDisinfect operating rooms and other areasHandle and report lost and found itemsAttend to guests' requests for extra...
-
Housekeeping Room Attendant
2 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeWe are seeking a reliable and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms. Your tasks will include dusting furniture, vacuuming carpeting and area rugs, making beds and changing sheets, and restocking linen...
-
Housekeeping Room Attendant
2 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room AttendantJob Summary: We are seeking a reliable and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.Responsibilities:Dust and clean furniture, fixtures, and equipmentVacuum and clean...
-
Housekeeping Room Attendant
3 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Title: Housekeeping Room AttendantJob Summary: We are seeking a reliable and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.Responsibilities:Dust and clean furniture, fixtures, and equipmentVacuum and clean...
-
Housekeeping Room Attendant
3 weeks ago
Moncton, New Brunswick, Canada Quality Inn Full timeJob Summary:We are seeking a reliable and organized Housekeeping Room Attendant to join our team at Quality Inn. As a Housekeeping Room Attendant, you will be responsible for maintaining the cleanliness and organization of our guest rooms and public areas. Key Responsibilities:- Dust and polish furniture and fixtures- Vacuum and clean carpets, rugs, and...
-
Store Operations Manager
3 weeks ago
Moncton, New Brunswick, Canada VenorTalent Full timeStore Manager OpportunityVenorTalent is proud to partner with Rona Atlantic in their search for a Store Manager.Rona Atlantic is part of the Construction division within its parent Terraine Capital. Terraine Capital is dedicated to people and their communities through innovative and sustainable investments. You will find us involved in Real-Estate, Building...