Manager of Branch Operations

3 days ago

Moncton, Canada OMISTA Credit Union Full time

OMISTA is seeking a Manager of Branch Operations to join our team

As a Certified B Corp OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. We are committed to providing solutions to enhance the financial wellbeing of our personal banking and small-to-medium-size business banking members. When you "Bank Local" with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.

THE POSITION

We are seeking a dynamic and experienced Manager of Branch Operations to lead and oversee the operations of our retail branches. The Manager of Branch Operations is to ensure OMISTA's branch network maintains a high level of customer service, operational efficiencies, and compliance with regulatory requirements. This role is pivotal in driving the strategic growth and performance of our retail branches.

Responsibilities

Leadership and Management: Provide strong leadership to branch managers, fostering a culture of performance, accountability, and member-centric service.

Member Experience: Champion a superior member experience across all branches, addressing member concerns promptly and ensuring service excellence.

Operational Oversight: Ensure all branches operate efficiently and effectively, meeting performance goals and adhering to operational standards.

Strategic Planning: Collaborate with senior management to develop and implement strategies for branch growth and improvement.

Compliance and Risk Management: Ensure all branches comply with regulatory requirements, policies and procedures, and manage operational risks effectively.

Performance Analysis: Monitor and analyze branch performance metrics, identifying opportunities for improvement and implementing necessary changes.

Budget Management: Collaborate with the CFO in creating annual branch operations budgets, ensuring cost-effective operations without compromising service quality.

THE CANDIDATE

Qualifications:

  • Minimum of seven (7) years of experience in a Credit Union or other financial institution with progressively more challenging management roles.
  • Demonstrated organization, interpersonal, communication and leadership skills.
  • Strong Member Service focus
  • Advanced knowledge in credit management and adjudication including underwriting, portfolio quality, and compliance with regulatory requirements.
  • Proven strong sales performance.
  • Experience driving, leading and managing organizational change.
  • Excellent critical thinking skills.
  • Demonstrated ability to work in a hands-on, collaborative team environment.
  • Demonstrated ability to take ownership of processes and improvement.

Education and Training

  • Bachelor's Degree or Diploma in Business, Commerce, or related field.

JOB SUMMARY

Employment Type: Permanent Full Time
Required Travel: Yes
Location: Moncton or Fredericton
Work Environment: Flexible (limited)
Pay Type: Salaried, Personal Bonus, Team Bonus

Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check.

Benefits:

  • Matched Pension
  • Health & Dental Cost Flex (75% ER /25% EE)
  • Professional Development Opportunities
  • Employee Pricing on Accounts
  • Min 3 weeks' Vacation & Paid Sick Days
  • STD, LTD, Life Insurance, Critical Illness
  • Wellness Credit and so much more

Application Deadline: July 5th, 2024
Application ID: 2024- MBO
Email resume to: careers@omista.com

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

We appreciate your interest in OMISTA; however only those being short-listed for an interview will be contacted.

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