Program Advisor

2 weeks ago

New Westminster, Canada Douglas College Full time

**Position Details**:

- Position Information

**Location**
- New Westminster/Coquitlam Campus

**Salary Range**
- $53,738 annually (with wage increments to a max of $60,006 annually). Salary and wage increments are in accordance to the Collective Agreement.

**The Opportunity**
- You’re a pro when it comes to organizing, planning, and providing exceptional customer service. You’re passionate about helping others and you’re committed to ensuring students, faculty, and staff are supported. With your administrative strengths and incredible communication skills, your role is key to maintaining daily operations for the Faculty of Applied Community Studies.

**WHO WE ARE**

**Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.**

**Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.**

**WHAT WE OFFER**
- We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
- Hybrid work arrangements for eligible positions
- Competitive salaries
- Excellent Health and Dental Benefits for eligible positions
- Defined-Benefit Pension Plan for eligible positions
- Professional Development funding
- Access to our Fitness Centres and Classes

**For more benefits information,**click here****

**WHAT IT TAKES**
- The FACS Program Advisor contributes to overall student success by providing faculty members in the Faculty of Applied Community Studies with course based administrative support while supporting a range of departmental processes such as: program marketing, student selection, admission, registration, and orientation. They also ensure exceptional client-centred service standards are met on a consistent basis to all stakeholder groups.

1. Information and Support to Facilitate Student Success:
b. Researches, prepares, and distributes material to help students understand content and structure of programs in FACS;
c. Interviews prospective students about complex academic issues to provide information on programs within the FACS faculty and makes referrals to appropriate College resources when necessary;
e. Responds to Prior Learning Assessment and Recognition (PLAR) inquiries, providing students with current information on processes and referring students to the appropriate department or coordinator;
f. Responds to concerns from students and the public, including de-escalating students who may be upset and redirecting students to College resources as appropriate.
g. Guides and orients students to support completion of their program;
2. Instructional Support and Program-based Assistance:
a. Assists Coordinators with PLAR admission and tracking processes;
b. Communicates with students on behalf of faculty;
c. Supports online communications within student cohorts;
d. Creates and maintains electronic database to support Coordinators with future planning for course offerings;
e. Develops and maintains a records and information management system in collaboration with Coordinators;
f. Composes and distributes clear and timely communication to students regarding procedures and deadlines;
g. Assists Coordinators with practicum-related tasks such as maintaining up to date practicum lists, student files, responding to requests for information from site supervisors, and sending out thank you letters;
3. Technical Support to Students and Faculty:
a. Provides guidance to students and faculty in the use of specialized equipment as needed in classrooms and labs
b. Gathers and synthesizes student information using in-depth knowledge of student information system;
c. Supports students in learning to use online College systems
d. supports student placements within Health Authorities through in-depth understanding of specialized Data System;
e. Uses specialized software to design, develop, and upload department news and information to the intranet;
f. Designs and develops informational videos for students to navigate College systems using specialized software;
g. Creates and maintains department/program web pages and social media sites;
4. Student Recruitment, Selection, Registration, and Orientation Support to Facilitate Program
Success:
a. Develops and maintains program brochures and marketing materials;
b. Educates new and continuing st

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