Program Advisor

1 month ago

New Westminster, Canada Yorkville University Full time

About Us:
We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. Seek a career that will challenge you to make a meaningful difference through work with a passionate, empowered team in an environment where your voice matters and your ideas are always important.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need:
The Program Advisor’s primary purpose is to foster student success measured by timely program completion and/or continuing enrolment in university programs. The program advisor administers a calendar of customer service activities including following up with students at-risk of departure, managing term registration follow-up and connecting with withdrawn students and students on leave of absence to encourage re-entry. Working as part of a team, this position is also responsible for proactively linking students with a variety of services and support mechanisms, namely academic, financial services, IT support, student life and tutoring.

If you want to take on a role where you can make a profound difference on the experience of students, and design better ways to serve them, we’d love to hear from you.

What you will do:

- Ensure student commitment, engagement, and success measured by timely program completion or continuing enrolment.
- Following up with term registrations to ensure students are following their plan of study.
- Work with the Registrar's Office to confirm student registration issues are resolved within the established timelines.
- Connect with students based on indications they may be at risk of departure or poor coursework and attendance performance.
- Assist with the planning and execution of graduation ceremonies.
- Administer withdrawal and re-entry protocols.
- You will reach out to students on leaves of absence (LOAs) and offer pathways and services to support re-enrollment.
- Assist with student retention and persistence reporting.
- Connect students to support services.
- Assist students in accessing academic, financial, IT, tutoring, housing and health and wellness services.
- Follow up to ensure the appropriate level of support was provided and to redirect if necessary.
- Other duties as assigned.

What you bring:

- Undergraduate degree and 2+ years working in student services or customer services.
- Passionate about delivering exceptional customer service, which translates to a commitment to student success.
- Collaborative and collegial, driven to accomplish team goals.
- High standards of ethics and integrity and you share our mission to change lives.
- Exposure to a higher learning setting is preferred, including understanding student support systems and how they work together.
- You ask intelligent questions, actively listen and approach problems analytically and creatively.
- Focused on finding solutions that are action-oriented and leverage and link to existing supports and services.
- You can build trusting relationships with students, staff, and faculty.
- A deep appreciation for diverse backgrounds and experiences.
- Advanced proficiency in MS Office and ability to quickly learn new systems.
- Detail-oriented with meticulous record keeping skills.
- General openness to working extended hours during peak periods for student registration and reporting.
- Must be accessible to and able to work at our New Westminster campus.

What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
- Health Benefits
- Dental Coverage
- Competitive Salary
- Retirement Savings Plan
- Fun, competitive, and challenging work environment
- Incentives and rewards
- Career growth
- Free Tuition for all Yorkville University Programs

Salary Range: $55,000 - $57,000

What does the best of all worlds mean at Yorkville University:

- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we have the opportunity to do more, stay current, and be future

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