Assistant Manager, The Trend at Traill College

2 weeks ago

Peterborough, Canada Trent University Full time

**Job Purpose**:
Under the direction of the Manager, Food Services, The Trend at Traill College or their designate, the incumbent will work highly independently, following very broad guidelines to operate The Trend in a safe, efficient, and profitable manner, including but not limited to assisting the Manager with hiring, training, and performance management of all staff. The Assistant Manager will work as part of the management team, oversee all staff training, managing product inventory, cash handling and reconciliation, monitor all financial aspects of the operation in relation to the budget and ensuring all University standards and requirements are followed. The incumbent will work a series of rotating shifts that ensures regular participation in store front activities covering all days of the week and hours of the day that the store is open. The incumbent will frequently liaise with the College Principal and their designate and staff from Housing to ensure the needs of all community members are being met.

**Key Activities**:
**Operations (15%)**
- Prepare menus, develop recipes, order food and related supplies from approved vendors
- Prepare food for service to customers
- Ensuring all related University policies are followed
- Demonstrating and providing excellent customer service
- Respond to and follow up on customer feedback
- Inventory and order products and supplies to ensure efficient operations of outlet
- Ensure a clean and well maintained and merchandised outlet
- Executes and communicates all planned promotions

**Store Front Activities (35%)**
- Working as a member of the store front team, the incumbent will prepare a wide range of food products, serve customers, make coffee and specialty drinks, operate the point of sales system, participate in daily cleaning and maintenance

**Staffing/Human Resources (20%)**
- Hire, train and supervise the all employees which may include regular recurring hourly staff and student staff
- Hiring student staff annually (posting jobs, interviewing)
- Scheduling of staff to ensure efficient operations
- Supervising and directing daily duties of student staff
- Conduct training for all staff
- Conduct regular reviews with staff and deal with any disciplinary issues that arise

**Administration (15%)**
- Ensure staff hiring documents are provide to Human Resources
- Review and send staff hours to Payroll for processing as required to meet payroll deadlines
- Ensure all pricing in point of sales system is updated and accurate
- Handling repair issues

**Finance (15%)**
- Ensure all reports are completed and submitted in a timely manner
- Process deposits on daily, weekly, monthly basis to finance department

**Education Required**:

- Food Safety Training is required. Advanced Food Safety Training is an asset and an incumbent without this qualification will be required to obtain it within one year of being hired
- Standard First Aid
- A Provincial Red Seal is preferred

**Experience/Qualifications Required**:

- Two (2) years of progressive supervisory experience is required
- Three (3) years food or hospitality experience
- Cash handling/retail experience
- Exceptional customer service
- Point of sale system experience (experience specifically with Volante is an asset)
- Organized, flexible, attention to detail
- Excellent verbal and written communication skills, advanced skills with Excel, able to use common software (Word, PowerPoint)
- Criminal record check may be required

**Job Types**: Part-time, Fixed term contract
Contract length: 8 months
Part-time hours: 30 per week

**Salary**: $26.68-$35.57 per hour

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-07-11

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