Client Insights Consultant

6 months ago

Remote, Canada Circana Full time

**Let’s be unstoppable together**

**This position is a fixed term contract position for 11 months.**

**What will you be doing?**

**Responsibilities**:
**Client Leadership**
- Demonstrate strong ability to build trusted, long term relationships with supplier clients at Key Account through to Director level
- Provide thought leadership, based on strong industry knowledge, to influence decision makers to utilize and endorse CIRCANA services within their organizations
- Clearly communicate, verbally and/or in writing, essential CIRCANA service details, costs and process information so that client stakeholders understand capabilities and benefits
- Effectively probe to understand client business objectives, issues and success measures to deliver timely, value added services and support to drive client growth
- Ability to navigate through complex client and/or CIRCANA issues, identify root cause and resolve in collaboration with the Principal
- In difficult situations, empathize with the supplier client and find a profitable win-win solution that promotes the CIRCANA Canada culture of being “easy to do business with”
- Maintain an ability to keep manufacturer and retailer perspectives in mind at all times; able to think through multiple divergent paths and understand the implications on the client and CIRCANA
- Continue to raise the bar with clients through high end analytics to move from a data provider to a strategic partner

**Financial Management**
- At minimum maintain assigned revenue and pro-actively identify new opportunities to expand revenue
- Expertise in the CIRCANA retailer Collaborative Gateway, Flat File and other service rate cards and policies
- Contribute to negotiation preparation for new service agreements with existing clients
- Understand client financial dynamics and help clients identify value opportunities
- Manage expenses according to the needs of the business
- Ability to create accurate Client Agreements and understand legal language to support client and CIRCANA needs

**Innovation**
- Contribute to the development and creation of new or enhanced methods, products and/or services; approach job function with original and progressive thinking in order to improve processes, methods, systems, and services:

- Use supplier client feedback to evolve CIRCANA’s understanding of the role we can play in developing the collaborative partnership with CPG suppliers. Provide recommendations to leadership and once approved execute upon including business and project plans
- Insight into creation of products and services based on client feedback or situation/opportunity
- Collaborate with leadership to seek ongoing opportunities to improve internal policies and processes along with identifying training and education opportunities

**Requirements**:

- 4-8 years of work experience, preferably in the CPG industry
- Strong project management and process skills
- Ability to build and leverage mutually beneficial relationships
- Demonstrated expertise in translating data and analysis into relevant implications
- Presentation Skills
- Undergraduate degree required; advanced degree preferred

**Circana Behaviors**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Location**

This position can be located in the following area(s):

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