Service Desk Co-op

2 weeks ago


Thornhill, Canada CAA Club Group Full time

**About Us**:
We are currently seeking co-op students to join our Service Desk Support - Information Technology team. Our high quality of service can only be achieved through our Associates as we are always looking for enthusiastic people who have a proven ability to provide exceptional experiences to our associates.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:

- Work with other IT groups to ensure consistent imaging of PC’s is completed using MS Config manager/ Autopilot. If issues are found work with Senior Desktop Analysts to identify and implement a fix.
- Manage an inventory of ready to deploy Pc’s and deploy to CCG associates based on assigned tickets and projects.
- Ensure that the Asset/CMDB is complete and accurate and available to support incident, problem, change and planning activities.
- Ensure that CCG IT asset lifecycle is followed from ordering process, through asset tagging, record collection and maintenance, and disposal process.
- Ensure hardware procurement and deployment processes are meeting project management needs
- Provide regular reporting to management using Power Bi reporting and dashboards on the status of IT assets and software usage.
- Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
- Document and maintain Service Desk procedures
- Various projects as assigned by Management
- Work rotational weekend and evening shifts as required.

**Who You Are**:
Students with or working towards Post-Secondary education or Diploma in computer science or Information Technology
- Experience with Power BI reporting and dashboards would be an asset
- Intermediate to strong experience with Word, Excel, Data Entry
- Strong Customer Service skills
- Strong written and oral communication skills
- Excellent time management, analytical and problem-solving skills
- Ability to work effectively and productively within a team environment

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
- As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment._



  • Thornhill, Canada CAA Club Group Full time

    **About Us**: CCG is looking for an experienced IT Service Desk Analyst for a contract for 18 months. The main responsibilities for this role will be to provide technical support for associates via phone and the self-service portal and accurately, with an emphasis on resolving issues and recording a detailed description of any issues raised. **Who we...


  • Thornhill, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 55,000 team members across the globe. In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Service Advisor

    6 days ago


    Thornhill, Canada Canadian Tire Full time

    Must have basic Automotive Knowledge, Canadian Tire (an asset), service writers needed, computer knowledge an asset, must be flexible in scheduling, opening, closing work orders, customer service is a must !!! Must be able to do Service and Parts Cross Training willingness to learn **Job Types**: Full-time, Part-time, Permanent, Apprenticeship, Internship /...


  • Thornhill, Canada Tsingtao Wellness Spa(Thornhill) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Thornhill, Canada Tsingtao Wellness Spa(Thornhill) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Thornhill, Canada Tsingtao Wellness Spa(Thornhill) Full time

    **Tsingtao is a high quality**, award wining and **well established** **professional massage spa located in Unionville, looking for receptionists to join our front desk team.** Excellent clientele, flexible working hours, friendly co-workers, convenient location. **Job duty includes**: - Be the first point of contact & greeting our guests - Making...


  • Thornhill, Canada Lumiskins Full time

    **Responsibilities**: - Answer phones and greet visitors. - Use a computer and the Internet. - Take messages and forward them to the appropriate person. - Answer questions about company's services or products. - Make appointments for company's services or products. - Distribute mail and packages to the appropriate employee. - Arrange for travel...


  • Thornhill, Canada Lumiskins Full time

    **Responsibilities**: - Answer phones and greet visitors. - Use a computer and the Internet. - Take messages and forward them to the appropriate person. - Answer questions about company's services or products. - Make appointments for company's services or products. - Distribute mail and packages to the appropriate employee. - Arrange for travel...


  • Thornhill, Canada Therapeutic Aesthetics Full time

    Key Responsibilities: - Greet patients and visitors and ensure a positive first impression of the clinic - Schedule appointments and coordinate with medical staff to ensure timely and efficient service - Manage patient files and ensure accurate and up-to-date records - Process patient payments and manage billing inquiries - Maintain a clean and organized...


  • Thornhill, Canada AECOM Full time

    Company Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...


  • Thornhill, Canada Stairs & Railings Full time

    Looking for a part time receptionist for our front of shop! Located in Thornhill, Darvish Inc. takes pride in its top-quality craftsmanship with over 10 years of experience specializing in the designing, manufacturing and installation of custom stairs and railings to all of the GTA and surrounding areas. We are looking to hire an organized, energetic...


  • Thornhill, Canada Dr.Harpreet Bajaj Medicine Prof Corporation Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Private sector **Tasks**: - Review, evaluate and implement new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment -...


  • Thornhill, Canada PhysioFlow Full time

    Thornhill Physiotherapy clinic, looking for an experienced front desk receptionist. - Coachable - Excellent communication skills to present and follow up with treatment plans - Knowledge of insurance companies - Familiarity with insurance, services, and billing. - Have excellent teamwork skills - Very well organized - Ability to multitask **Job Types**:...

  • Dental Receptionist

    16 hours ago


    Thornhill, Canada World Dental Clinic Full time

    Responsibilities: - Greet and welcome patients as they arrive at the dental office - Answer phone calls, schedule appointments, and manage the front desk - Verify patient insurance coverage and collect necessary information - Maintain patient records and update electronic medical records - Assist with administrative tasks such as filing, billing, and data...


  • Thornhill, Canada Willowdale Nissan Full time

    Willowdale Nissan is currently looking for a Service Advisor to join our busy Service Department. Duties and Responsibilities: - Responsible for developing and maintaining long-term customer relationships. - Commitment to delivering value to the customer Excellent experience with active listening, accommodating needs and showing empathy. - Strong...


  • Thornhill, Canada WSP Full time

    Thornhill, ON and Winnipeg, MB The Opportunity: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in...


  • Thornhill, Canada PhysioFlow Full time

    Thornhill Physiotherapy clinic, looking for an experienced front desk receptionist. - Coachable - Excellent communication skills to present and follow up with treatment plans - Knowledge of insurance companies - Familiarity with insurance, services, and billing. - Have excellent teamwork skills - Very well organized - Ability to multitask **Job Types**:...


  • Thornhill, Canada Trust Foods Inc Full time

    **Job description** We are in the business of manufacturing and packaging a range of salads to retailers, restaurants, and directly to consumers. The plant also adhere to certain food safety standards and regulations to ensure the production of safe and hygienic food products. **Duties** - Assist with bookkeeping tasks, including data entry, accounts...


  • Thornhill, Canada Holiday Inn Express & Suites Terrace Full time

    Education: Secondary (high) school graduation certificateExperience: Will trainWork settingHotel, motel, resortTasksRegister arriving guests and assign roomsTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies,...


  • Thornhill, Canada Holiday Inn Express & Suites Terrace Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksRegister arriving guests and assign roomsTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies,...