Bilingual English/french Customer Service
2 weeks ago
**Voir version française plus bas***
**Location**: Remote Hybrid**
This position is currently remote for those that are located in Quebec, near 700 - 1500 Robert Bourassa BLVD. The intention is for this position to eventually become a Hybrid model in the future.
**We give you a world of potential**
Do you like to help people by finding the answers to their questions and concerns? If so, Computershare has a great opportunity for you to assist people with Class Action questions as a Bilingual English/French Customer Service Representative.
We are looking for individuals that have the ability to do detailed research with great customer service while ensuring they have precise and accurate notations in the account.
**A role you will love**
The Bilingual English/French Customer Service Representative - Class Action is responsible for handling inbound calls while identifying problems and relaying information after doing quick but detailed research. You will need to ask appropriate fact-finding questions and provide precise Class Action information while also adhering to all company policies and procedures. Customer Care Representatives do not have to do any sales in this position, nor will you give advice to the callers regarding their questions. Instead, you will have the opportunity to show your skills in assisting the customer with willingness and a positive attitude. All this is done with a reasonable work schedule, Monday through Friday, so you can enjoy your weekends off
Some of your key responsibilities will include:
- Identify and address all customer questions
- Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries
- Thoroughly research and understand all facets of the customers’ requests
- Ensure content of oral and written communication meets the needs of the target audience
- Notate information regarding the call
**What will you bring to the role?**
Being able to think independently if needed, is essential to success as a Customer Service Representative for Class Action. This environment moves quickly so it is also important for you to have the energy it takes to go with the flow of business.
Hopefully you now grasp from the above information what we are looking for to fill this great opportunity, but let’s delve a little further.
Other key skills required for the role include:
- Fluent in both English and French
- The ability to listen and question appropriately
- Able to multitask and pay attention to the details
- Organization skills
- Ability to think critically and research information
- Strong communication skills both written and verbal
- Strong computer skills
- Flexible to change
- Great Customer Service Skills
- Self-motivated
- High School Diploma or equivalent
- High-speed internet connectivity
- Dedicated personal landline or cell phone for usage during hours of operation
(A laptop and other equipment will be shipped directly to you for use while employed with Computershare)
- Previous experience in a customer service call center setting (preferred)
- Data Entry experience (preferred)
The above information on this description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and qualifications required of employees
assigned to this job.
**A company to be proud of**
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential
**Rewards designed for you**
**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.
**Save for Your Future.** **We will support you along your retirement savings journey.
**Paid time away from work.** **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
**Employee Discounts.** **We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
**A diverse and inclusive place to work**
We beli
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