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Guest Services Representative
2 months ago
Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.
SPECIFIC ACCOUNTABILITIES
- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities;
- Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Promote and sell shopping centre gift cards;
- Answer phone calls;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Assist guests by providing directions/information, answering questions, and performing other centre specific services;
- Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Participates in special projects and assumes other duties and responsibilities as assigned;
- Support the supervisor in certain administrative tasks (schedules, gift cards, etc).
- Maintain and update the display of travel brochures;
- Update contacts and inventories for tourist brochures.
- Perform other duties as required and/or requested.
**Salary**: Up to $40,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2024-03-11
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