Guest Service Agent

2 months ago

Vaughan, Canada Hilton Garden Inn, Vaughan Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**

Hilton Garden Inn Toronto/ Vaughan is owned and operated by Easton's Group of Hotels. Conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

**Benefits**
- Wellness Days
- Employee Social Events
- On-Site Parking
- Career Development
- Hotel discount at Hilton properties

**Job overview**

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

**Duties and Responsibilities**
- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.

**QUALIFICATIONS AND REQUIREMENTS**
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent English. Other languages preferred.
- This job requires the ability to perform the following:

- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods.
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Other:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.

**Work Area: Front Office

  • Guest Services Agent

    2 months ago

    Vaughan, Canada Silver Hotel Group Full time

    **Guest Services Agent-Part Time** We are currently looking for a Part Time **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate...

  • Guest Services Agent

    2 months ago

    Vaughan, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Staybridge Suites Toronto Vaughan South Full time

    **Description**: We are looking for our next great team member to join us on our Guest Service Agent team Staybridge Suites Toronto Vaughan (IHG Franchise) We are committed to providing you with: - Highly competitive wages - An exceptional benefit plan for eligible associates & your family members - RSP/401K matching program for eligible associates -...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Staybridge Suites Vaughan Full time

    Now Hiring Guest Service Agent for Staybridge Suites Toronto Vaughan South **Wage**: Starting at $17.50 per hour and wage increase after 90 days probation period. **JOB OVERVIEW**: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality. 1....

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Staybridge Suites Toronto Vaughan South Full time

    **Description**: Now Hiring Guest Service Agent for Staybridge Suites Toronto Vaughan South Wage: Starting at $17.50 per hour and wage increase after 90 days probation period. JOB OVERVIEW: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Easton's Group of Hotels Inc. Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by **Easton’s Group of Hotels**, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Staybridge Suites Vaughan Full time

    We are looking for our next great team member to join us on our Guest Service Agent team Staybridge Suites Toronto Vaughan (IHG Franchise) - We are committed to providing you with: - Highly competitive wages - An exceptional benefit plan for eligible associates & your family members - RSP/401K matching program for eligible associates - Discounts with our...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vaughan, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vaughan, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Service Agent

    3 weeks ago

    Vaughan, Canada Easton's Group of Hotels Inc. Full time

    job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcomes guests in a friendly, prompt, and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepare...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada SpringHill Suites by Marriott, TorontoVaughan Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcomes guests in a friendly, prompt, and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepare...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada SpringHill Suites by Marriott, Vaughan Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    4 weeks ago

    Vaughan, Canada Hilton Garden Inn - Vaughan Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    3 months ago

    Vaughan, Canada Hilton Garden Inn, Vaughan Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Homewood Suites Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada Hilton Garden Inn, Vaughan Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    1 month ago

    Vaughan, Canada Easton’s Group of Hotels Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada WAXON Laser + Waxbar Full time

    At WAXON we focus on one thing and do it really, really well - hair removal! WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and clients, our competitive pricing, superior quality of...

  • Guest Service Agent

    2 months ago

    Vaughan, Canada WAXON Laser + Waxbar Full time

    At WAXON we focus on one thing and do it really, really well - hair removal! WAXON offers the most effective, competitively priced and unique waxing and laser experience in Canada. How? Through our team of incredible and dedicated professionals, the amazing environments we create for our employees and clients, our competitive pricing, superior quality of...

  • Guest Service Agent, Pt

    2 months ago

    Vaughan, Canada Novotel Vaughan Full time

    Job description **Responsibilities**: - Provides excellent guest service to all guests - Greets, checks in, and settles all guest accounts - Helps guests with any inquiries, and provides assistance where necessary in a professional manner - Answers all incoming phone calls and takes reservations - Accurately follows cash handling procedures - Adheres to...