Assessment Center Coordinator

2 months ago

Ottawa, Canada Oncidium Inc. Full time

**About CloudMD**

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Position Summary**

**We are urgently in need of a highly analytical and detail-oriented “Assessment Center Coordinator" to join our growing team of rehabilitation, disability management, and administrative healthcare professionals to work at our major client's main health centers located in Ottawa, ON**. They are a growing employer in the Independent Medical Evaluation health market specializing in P&C, IMEs, and Employer Health.

As an Assessment Coordinator, you will be responsible for complete the day-to-day operation of the center that completes independent medical assessments and ensuring that our claimants have a pleasant experience while attending an assessment. The Assessment Coordination team is client-focused and deadline-driven. The overall mandate requires all assessments to be completed according to each client's guidelines and service excellence standard

**Responsibilities**
- Be the first great impression for our clients’ experience.
- Answering phone calls and transferring calls promptly and responding to inquiries
- Completing Reminder calls within defined due dates.
- Returning all messages within defined service standards.
- Cleaning Assessment rooms after each assessment.
- Ensuring waiting rooms are clean.
- Ensuring Assessor needs are met.
- Check-in examinees and verify the claimant’s identification.
- Ensuring all intake forms are completed and tracked for internal assessments promptly.
- Recording appointment outcomes and mailing Notice Letters.
- Arranging Taxi, Translation, and Chaperone services.
- Performing administrative duties as needed.
- Daily review of Assessment Centre Schedules and reporting of results to Team Lead/Director.
- Adherence to strong communication and exceptional customer skills.
- Make recommendations for workflow efficiencies using a collaborative approach.
- Resolve day-to-day Claimant questions/issues and escalate as required.
- Assist with daily issues/concerns from both internal and external customers.
- In Complex cases, obtain assistance from Team Lead and/or Director of Operations and/or other members of the team.

**Skills and Experience**
- High school diploma or college/university degree or preferred equivalent experience.
- Minimum of 1 year of related industry experience.
- Ability to support departmental and organizational goals and objectives.
- Highly tentative and detail oriented.
- Strong communication skills, both written and verbal.
- Strong organizational, analytical, and interpersonal skills.
- Ability to work independently and respond to multiple changing demands and deadlines with demonstrated ability to work under pressure of competing demands.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.

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