Reservations Sales Agent

2 months ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Responsibilities**:

- Make, confirm and cancel reservations for multiple properties over the telephone
- Market and up-sell our products and services
- Close the sale following established standards and call chronology
- Provide accurate information to potential customers
- Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue
- Other duties as assigned

**What you’ll need as a Reservation Sales Agent**:
**Experience**: 1+ years’ customer service experience preferred

**Education**: Secondary School Graduate Diploma preferred

**Other Qualifications**:

- Working knowledge of Marsha, Lightspeed and/or Opera is an asset
- Demonstrate motivation for sales including strong sales and closing ability
- Excellent interpersonal and communication skills when dealing with guests and employees
- Excellent problem-solving and decision-making skills
- Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks
- Excellent keyboarding/data inputting skills
- Excellent attention to detail
- Excellent organizational and time management skills and the ability to work under pressure
- Excellent customer service skills, sound knowledge or business and services
- Ability to quickly respond to changing work volume with high-energy level and speed
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting
- Must be able to work all shifts including evenings, weekends and holidays

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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