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Reservations Coordinator

4 months ago

Niagara Falls, Canada Damara Day Spa Fallsview Casino Resort Full time

Job Summary:

- Manage and coordinate spa appointments, reservations, and bookings
- Ensure a seamless and exceptional customer experience
- Collaborate with spa staff to optimize scheduling and services

Key Responsibilities:

- Create, manage, and confirm spa appointments and reservations
- Coordinate with therapists and staff to ensure availability and scheduling
- Process payments, deposits, and cancellations
- Provide clear and concise communication to clients
- Troubleshoot and resolve scheduling conflicts and errors
- Maintain accurate records, reports, and databases
- Analyze data to identify trends and optimize spa operations

**Requirements**:

- High school diploma or equivalent
- 1-2 years of experience in a related field (customer service, administration)
- Excellent communication and organizational skills
- Ability to work in a fast-paced environment
- Strong attention to detail and analytical skills
- Knowledge of spa services and treatments (an asset)

Work Environment:

- Spa or wellness center setting
- Phone and computer work
- Fast-paced and dynamic environment

Key Performance Indicators (KPIs):

- Accuracy and efficiency in managing reservations and appointments
- Customer satisfaction ratings
- Timeliness and responsiveness to client inquiries
- Effective communication and collaboration with spa staff
- Ability to meet sales and revenue targets (if applicable)

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-15