Assistant Regional Operations Manager

2 weeks ago

Edmonton, Canada Ritchie Bros. Full time

**Assistant Regional Operations Manager - Real Estate**
**-**
**(**
**220000VD**
**)**

**Description**

**A growing global company. Endless career and development opportunities.**
-If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
- Ritchie Bros. Auctioneers seeks a dynamic, hands-on leader to be our Assistant Regional Operations Manager (AROM) in Nisku, Alberta.

**The Opportunity**:
The Assistant Regional Operations Manager - Real Estate (“AROM - Real Estate”) will play an integral leadership role in managing real estate business through systems and people, including appraisals, and processing deals, managing contracts, direct marketing, both buyer & seller, and assisting the field sales staff in attracting customers to the Ritchie Bros. events.

Reporting to and working directly with Director of Operations this role will be responsible for achieving the regional annual Gross Transactional Value, Revenue and Total Agency Proceeds targets through the development of Customer Service Manager - Real Estate, Administration associates, and coordination with Regional Sales Manager - Real Estate and their associated team of Territory Managers, Realtors and Brokers. All sales and administrative staff will report directly or indirectly to the ROM - Real Estate.
- In this role you'll:_
- Work with the Director of Operations and associated Regional Operational Managers, the Corporate Marketing team and Real Estate Brokers, Associates to formulate and execute on marketing strategies, objectives and initiatives that are aligned with the corporate marketing strategy.
- Manage the performance accountability of Real Estate Customer Service Managers and other direct reports for the region including succession planning, career planning and compensation.
- Oversee and guide the usage of our RBA internal systems and coordination with our usage of external data bases used to evaluate, appraise, and qualify contract deals.
- Ensure all aspects of deal execution are carried out: support appraisal process, develop and execute standard operating procedures, balance risk on deals including the consideration of longer-term implications, ensures the proper flow of searches, sale day and post-sale functions.
- Develop a strong partnership with the Managers in the region to promote a high level of communication between the sales and the operation, including meeting regularly with the RSM to review overall financial performance for the region and develop plans to deal with problems or issues.
- Serve as the lead in fostering a culture of clear direct communication within the region and throughout Ritchie Bros. so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, and employee engagement is maximized.
- Manage and promotes deal process quality and accuracy as well as maintain set standard key performance indicators (KPI’s) such as time management to sign a contract, promote a contract and complete deal closing.
- Own all customer contracts - their completeness and accuracy, policy compliance, timely delivery of documents, land titles, tax notices, Surface Lease Revenue (“SLR”) and titles/registrations, and the execution of all other Ritchie Bros. contractual requirements.
- Perform other related duties as assigned by the Director of Operations.
- Here's what you bring:_
- University Degree in Business Management or Commerce
- Required minimum of 5-7 years of experience managing and/or directing an operation in a quota-driven business environment. Demonstrated experience in leading and managing teams, both in house and remotely, through initiatives and business plans to support evolving business goals, including delivering and executing operational events.
- Experience in real estate and development industry is an asset.
- Strong business acumen: knowledge of business theory, business processes and operations, management principles and budgets.
- Strong leadership, management and coaching skills are essential
- A high degree of customer service orientation. You care about building authentic and long-lasting relationships with customers.
- Previous experience working effectively in a team oriented, collaborative environment either in house or remotely.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- This job will require you to:_Travel throughout the region as business requires.
-Overnight travel will be required.

**What we offer**:

- Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in busines

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