Tech Engagement Manager

4 weeks ago

Toronto, Canada Lone Wolf Technologies Full time

**We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.**

**With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.**
- all focused on the customer. This person will display trust, candor and credibility to enable them to advocate and act as a trusted advisor for our customers. Reporting to the Senior Manager, Tech Engagement, the Technical Engagement Manager will work with internal teams to devise engagement campaigns to support all Lone Wolf customers, at all points in their journey. They will ensure that our clients realize value from our products and services.

The goal is not just retention and growth—it's about thinking like the customer—understanding their goals and consistently delivering value. We are seeking a problem solver and inspiring digital transformation leader—someone creative enough to design compelling programs that will scale, with management and organizational change management skills to put those programs into effect, and with business and operational savvy to bring together and report on efficiency and effectiveness. You will be responsible for outcome driven engagements determined by customer needs, helping us achieve our Customer Success mission of accelerating value for our customers.

This role combines data analytics and marketing savvy, from a Customer Success lens. You will help build
- supporting process and Customer engagement model to drive tech enabled interactions. The team will work closely with Customer Success Managers and leaders, to understand trends, pain points, and value for all customers. There will be heavy collaboration with internal teams, particularly Adoption, Onboarding, and Support. Join us to increase customer growth and satisfaction

**ESSENTIAL RESPONSIBILITIES AND DUTIES**:

- Ability to review data, reach conclusions, and make recommendations based on that data
- Partner with multiple internal departments to determine strategy, alignment and workflow optimization
- Create playbooks meaningful customer engagements through technology
- Document Process and report outcomes
- Create engaging content for customers to drive usage and adoption
- Other duties as assigned

**QUALIFICATIONS**:

- EDUCATION: BA/BS Degree in a related discipline or equivalent experience
- EXPERIENCE: 3+ years working in a Customer Success/Operations role

**WHAT DO YOU NEED**:

- Knowledge and experience within all levels of Customer Success
- Analyze data to drive updates and decisions
- Ability to think about process, find efficiency, work to make changes
- Experience with scaled technology engagement
- Experience integrating new product lines into customer workflow
- Experience working in the real estate industry highly preferred
- Documented experience understanding and influencing complex environments inside of customer organizations
- You don't only impact the customer journey across levels but also help us refine the 'playbook' every day
- Looking to make an impact for your team and customers

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

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