Client Service/product Specialist, Trading

2 weeks ago

Toronto, Canada S&P Global Full time

S&P Global Market Intelligence

**The Role**: Client Service/Product Specialist, Trading Analytics Associate

**The Team**: S&P Global Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution. Evolving global regulations also continue to drive increased scrutiny and market participants requirement for trusted partners who understands trade execution best practice and its impact on their compliance reporting obligations.

The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications. We are looking for a client services analyst to join our global team, working alongside colleagues in New York, London, and Singapore.

Analysts partner with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.

**Responsibilities**:
Manage the relationship and communication between clients and the business.
Understand the needs of different customers and work with internal product management, technical & operations teams to ensure we deliver effective solutions to complex problems.
Collaborate with colleagues and external partners on issues that require escalation and manage the process effectively through to resolution.
Provide insight to the sales team and product managers regarding new revenue opportunities and new product enhancements.
Drive continual improvement of the client service processes and strive for a world class customer experience.

**What We’re Looking For**:
Education and Experience
Advanced working knowledge of main Microsoft Office programs is required.
Experience with client facing responsibilities an advantage.
Knowledge of trade processing, best execution, and transaction cost analysis (TCA) a definite plus.
Knowledge of SQL and/or Python beneficial.
Interest in working with software systems and technology.
Strong oral and written communication skills are essential.

Commercial awareness
An understanding of our commitment to providing exceptional customer service is essential.
Excellent problem solving, and strong oral and written communication skills are essential.
Maintain up-to-date awareness of the current and future direction of the business industry and associated technologies.
Good understanding of investment management across all asset types and geographies.
Interested in the current and future direction of the industry and associated technologies.

Personal competencies
Adept at building and maintaining trusted and credible relationships with external clients and with colleagues at all levels.
Resilient and organized character with an ability to remain calm and work methodically towards a resolution in demanding circumstances.
Ambitious and looking to build a career in a dynamic financial services company.
Able to self-organize, schedule, and prioritize effectively. Managing multiple tasks in parallel and delivering to a high standard while meeting tight deadlines.
Excellent written and oral communication skills, able to present information with clarity.
Confident speaking directly with customers, senior management, and colleagues across divisions.

**Note**: This role is limited to persons with indefinite right to work in the United States.

**Grade/Level ( relevant for internal applicants only )**: 8

**The Location**: Toronto

**Compensation/Benefits Information (US Applicants Only)**:
Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for additional compensation such as an annual incentive plan or a sales commission plan.
This role is eligible to receive additional S&P Global benefits.

**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
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- Equal Opportunity Employer
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