Collections Associate, Revenue and Taxation

3 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 24803

Vacancy Type: Permanent

Number of Positions: 1

Closing Date: 03/12/2024

**Job Summary**:
**Duties and Responsibilities**:

- Prepare and issue collection letters, notices, invoices, related correspondence for delinquent accounts
- Daily review and processing of reports received from the Court into CAMS related to payments, extensions, appeals, motion and re-openings, making adjustments to collection action as necessary
- Respond to all inquiries regarding unpaid accounts via correspondence, by telephone, or assisting customers at the counter via appointments
- Negotiate payment terms, follow-up and recommend further collection activity
- Provide quality customer service by responding to internal and external customer inquiries
- Reconcile and process payment of third party collection agency invoices
- Maintain and update account information regularly
- Liaise with City departments, third party collection agencies and bailiff
- Undertake research and prepare files for accounts for tax sale
- Perform other duties as assigned

**Skills and Qualifications**:

- Completed post-secondary education with a focus on finance, accounting, business or public administration
- Two to three years related customer service experience in credit and collection environment
- Previous experience in municipal taxation, provincial fines and accounts receivable is an asset
- Completion of the Municipal Tax Administration Program is an asset
- Understanding of relevant legislation, procedures, by-laws and policies including (Municipal Act, Provincial Offence Act, Collections)
- Exceptional verbal and written communication with the ability to handle sensitive and controversial issues with tact and diplomacy
- Excellent interpersonal and negotiating skills with an emphasis on customer service
- Must have strong technical, research, analytical skills with high level of accuracy and attention to detail
- Proficient computer skills with MS Office specifically with Word, Excel, Outlook and WebEx
- Experience with TXM Tax Manager, SAP, INFOR, CAMS, ICON, SharePoint, Crystal and Municipal Connect is an asset
- Demonstrated organizational and time management skills to meet deadlines and work under pressure
- Must be flexible with rotation of duties and hours of work
- Ability to manage a variety of duties effectively
- Hybrid work environment with regular attendance at City Hall

Hourly Rate/Salary: $51,800 - $69,067
Hours of Work: 35
Work Location: Civic Centre - Hybrid Position
Department/Division/Section: CMO/City Manager's Office, CMO/Finance Division, Revenue and Taxation
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

**Equity, Diversity and Inclusion**
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

**Accommodations**
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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