Operations Manager

6 days ago

Oakville, Canada The Travelers Companies, Inc. Full time

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Operations

- Target Openings
1


- What Is the Opportunity?


- Key player to implement strategic and tactical operational initiatives. Effectively manages operations and processes associated with production activities (i.e., supports business from initial submission through policy issuance and accounting for the policy life cycle). Sets and monitors performance standards. Collaborates with underwriting and internal support staff to identify training needs, assess quality/performance standards for the account support/services staff and ensure priorities are responsive to achieving business goals. Assures all related activities are delivered in a manner consistent with customer service and expense management focus.

What Will You Do?
- Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.
- Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support underwriting decisions which are consistent with achieving business goals.
- Participate in the implementation of operational and policy service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
- Manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner.
- Reconcile financial and operational results to ensure all information is correct (i.e. overdue, hit ratio, skip list, etc.) Take corrective action as necessary. Provide management information reports.
- Act in a collaborative capacity with service, billing, HO, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met.
- Manage the effective implementation of new technologies and the utilization of existing systems.
- Resolve operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
- Establish and maintain positive and productive relationships through on-going dialogue with UW Management, Underwriters & agents/brokers. Meet with them to assess operations performance and identify/resolve issues/problems.
- Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients.
- Maintain an appropriate level of customer service.
- Participate in major projects as assigned.
- Develop, coach and mentor staff.
- Lead region level projects.
- Perform all necessary staff management functions to support profit, growth and expense management goals.
- Perform other duties as assigned.
- College or University degree preferred.
- Operations background.

What is a Must Have?
- High school diploma.
- Two years leadership experience with direct management of staff.
- 6 years of experience related to property and casualty insurance.

What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

- Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or inte

  • Operations Manager

    2 weeks ago

    Oakville, Canada CSN Collision Full time

    **About CSN Collision Centres** CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230+ collision repair centres across...

  • Operations Manager

    6 days ago

    Oakville, Canada CHARM Fertility Full time

    **Location: Oakville, ON** **Job Type: Fulltime** **Salary: $75,000/year** At Charm Fertility, our goal is to become the leading total woman’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. Together, we create an accessible, convenient, and consistently high-quality...

  • Operations Manager

    6 days ago

    Oakville, Canada WSC Financial Solutions Inc. Full time

    **Joining a dynamic team** This opportunity isn’t average, it is a unique career opportunity to show leadership and thrive in an entrepreneurial environment. We have an outstanding ownership team, who rely on this collaborative role to create more client facing time for them with their clients. Our support team is also seasoned and relies on this role to...

  • Operations Manager

    3 weeks ago

    Oakville, Canada Paradisal Bliss Premium Cleaning Services Full time

    Work with the Residential Route at Paradisal Bliss. Paradisal Bliss is a leader in Premium Cleaning. We're looking for an experienced and highly skilled operations manager to lead our Residential Route teams. You'll be responsible for building and growing our residential route in the Halton and Peel regions. You will Monitor changes in the market and...

  • Operations Manager

    2 weeks ago

    Oakville, Canada Habasit America Full time

    ESSENTIAL FUNCTIONS/COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING: The requirements/preferences listed below are representative of the knowledge, skill, and/or ability needed to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Required -...

  • Operations Manager

    3 weeks ago

    Oakville, Canada Finsana Full time

    **SUMMARY**: FinSANA is a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally**.** Headquartered in Montreal, Canada with offices in Ontario, United States and...

  • Operations Manager

    11 hours ago

    Oakville, Ontario, Canada National Bank Full time

    **Job Overview:**We are seeking a skilled Operations Manager to lead our team in Oakville and Burlington. As a key member of our branch, you will be responsible for ensuring the smooth operation of our day-to-day activities.Key Responsibilities:Provide coaching and guidance to advisors, customer service managers, and business development support teams to...

  • Operations Manager

    7 days ago

    Oakville, Canada Habasit America Full time

    OVERVIEW OF THIS POSITION: The Operations Manager will be responsible for the daily production of fabricated belts (managing a team of 15), coordination of an installation team, capital equipment planning, and project management for major capital projects. RESPONSIBILITIES OF THIS POSITION: - Responsible for the planning, directing, organizing and...

  • Operations Manager

    3 weeks ago

    Oakville, Canada Royal LePage Real Estate Services Full time

    Financial Management: **About the Role**: As an Operations Manager, you are the ambassador for our client’s experience. The key to success is best-in-class, in-branch service delivery in a technologically evolving, full-service real estate brokerage environment. You are driven by collective success and are personable, professional, and helpful. You will...

  • Clinical Operations Manager

    7 days ago

    Oakville, Ontario, Canada Fitzii Full time

    Fitzii is seeking a Clinical Operations Manager to join our team. As a key member of our management team, you will play a vital role in leading our clinical operations and ensuring the highest level of patient care.The ideal candidate will have 3+ years of experience in a leadership position within a customer-facing industry such as retail, healthcare, or...

  • Manager, Fleet Operations

    3 weeks ago

    Oakville, Canada Town of Oakville Full time

    **Job Details** Permanent Full Time (Non-Union) **Posting Status** Open to all current Town of Oakville employees and external applicants **Closing Date** Applications for this position must be received at oakville.ca by no later than 11:59pm on **March 28, 2025.** Reporting to the Director of Roads and Works, the Manager, Fleet Operations manages and...

  • Technical Operations Manager

    1 week ago

    Oakville, Canada Koolkoders Full time

    As a Technical operations manager you will support a team that works 24/7 operationally. What does this mean in terms of scheduling?. This means that you are expected to work operationally flexible hours and support every member of your team, some of whom will be working on weekends and overnight shifts. You will have direct reports reaching out to you in...

  • Manager, Revenue Operations

    2 weeks ago

    Oakville, Canada Geotab Full time

    **Who we are**: Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Facilities Operations Manager

    18 hours ago

    Oakville, Ontario, Canada VIVA Retirement Communities Full time

    Job OverviewWe are seeking a highly motivated and experienced Facilities Operations Manager to join our team at VVA Retirement Communities. In this role, you will be responsible for overseeing the maintenance and upkeep of our facilities, ensuring that they remain safe and welcoming for our residents.ResponsibilitiesOperational Management: Plan, direct,...

  • Academic Operations Manager

    4 days ago

    Oakville, Ontario, Canada Appleby College Full time

    We are seeking a skilled Academic Operations Manager to join our team at Appleby College. As a key member of our academic leadership team, you will play a vital role in supporting the day-to-day operations of our school.About the Role:The Academic Operations Manager will be responsible for overseeing the faculty internal and external coverage system,...

  • Warehouse Operations Manager

    6 days ago

    Oakville, Canada Saxco International Full time

    **Position Purpose** This position has overall responsibility for all warehouse and distribution operations at our Oakville, Ontario Customer Fulfillment Center, which includes, but is not limited to all receiving, put-away, picking, shipping, inventory accuracy, facility maintenance, and equipment care. Provide leadership and direction to warehouse...

  • Regional Operation Manager

    2 weeks ago

    Oakville, Canada BioPed Footcare Full time

    You are a leader who is passionate about supporting and inspiring others to achieve and move forward. As Regional Operation Manager, you support franchise partners to achieve operational excellence. You will build positive relationships with franchisees and act as an effective communication and support link to empower the clinical team to do what they do...

  • IT Security Operations Manager

    2 days ago

    Oakville, Ontario, Canada IDEMIA Full time

    OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity,...

  • Service Operations Manager

    2 weeks ago

    Oakville, Canada Budds' BMW Full time

    **Service Operations Manager-Budds' BMW MINI Motorrad Oakville** The Budds' Group of Companies is a family owned and operated automotive group selling and servicing luxury vehicles in Oakville, since 1973. Our motto is, **"the family business that service built."** Your responsibilities will be to ensure our clients are well looked after and that our team is...

  • Fund Operations Manager

    7 days ago

    Oakville, Ontario, Canada Fengate Full time

    Fengate is seeking a highly skilled and experienced professional to support the launch and ongoing management of the Fengate Private Markets Fund (the Fund), a new investment product scheduled for launch at the end of 2024. This is an exceptional opportunity for an individual looking to deepen their expertise across diverse asset classes and contribute to...