Technical Support Specialist

3 weeks ago


Scarborough, Canada Samco Machinery Full time

**Responsibilities**:

- Provide technical support to customers in the metal roll forming industry.
- Troubleshoot and diagnose complex issues related to automation control systems and roll forming.
- Work with customers to resolve technical issues and provide solutions.
- Provide training to customers on the use and maintenance of automation control systems and roll forming equipment.
- As required, provide internal training to Samco staff on the assembly, setup, testing and use of automation control systems and roll forming equipment.
- As required assist in the programming of automation control systems and the testing and/or commissioning of roll forming equipment.
- Develop and maintain technical documentation related to automation control systems and roll forming equipment.

**Requirements**:

- Previous experience in technical support or a related field.
- 3 Years of work experience with automation control systems and roll forming.
- Strong technical background with the ability to troubleshoot complex issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Education: Electrician, Millwright, Tool and Die, Engineering or Engineering Technologist.
- Must be able to travel an average of 1 week per month, hold a valid passport and be able to travel internationally with no restrictions to travel into the USA.
- Must have a driver’s license and be able to operate material handling equipment such as forklifts and cranes.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- What is your education background? Electrician, Millwright, Tool and Die, Engineering or Engineering Technologist?
- Do you have any travelling restrictions?
- Based on your experiences, what is your salary expectations?

**Experience**:

- Manufacturing: 3 years (required)
- Technical support: 3 years (required)
- Programmable logic controllers: 3 years (required)
- Test automation: 3 years (required)

Ability to Commute:

- Scarborough, ON M1V 3N8 (required)

Work Location: In person



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