Order Desk

6 days ago


Burnaby, Canada Herc Rentals Full time

The Rental Agent is the key to the operations of the Cinelease branch. In this role, you will be able answer product and service questions, process rental orders, and fulfill our customers’ needs with accuracy and efficiency. This position is Monday to Friday.

**Responsibilities**
- Responsible for assisting customers with day-to-day requests for equipment, trouble shooting, coordinate deliveries and pickups.
- Communicate with Shop Foreman with information on when, where and how equipment is to get from Cinelease to customer and from customer to Cinelease.
- Maintain show files in an accurate, detailed manner in all areas
- as follows:

- Main packages, electric add-ons, Grip add-ons, exchanges.
- Process sub-rentals, incoming and outgoing orders, contracts and missing and damaged reports.
- Responsible for processing and forwarding contracts, P.O.s, missing and damaged reports and wrap sheets to Accounting department.
- Able to multi-task and properly prioritize projects thru out the day.
- Able to work in a high volume, fast-pace environment where stress may become a factor.
- Sub-rent and purchase equipment when necessary.
- Accurately process purchase orders and negotiate with vendors to achieve discounted pricing
- Use RTPRO program to keep track of inventory and orders.
- Assist with annual inventory.
- Help train new Rental Agents.

**Requirements**:

- Able to multi-task and properly prioritize projects thru out the day.
- Able to work in a high volume, fast-paced environment where stress may become a factor.
- RT PRO program experience is an asset
- Team player
- Exceptional oral and written communication skills
- Maintain a high level of customer service
- Experience in the TV/Film industry

**Educational Background**
4 year college degree or relevant experience in lieu of degree
**Conditions of Employment**
- Perform on call duties after normal business hours, open and close building when necessary, must be flexible with last minute customer and/or overtime requests
- Lighting and Grip background
- Valid driver’s license with clean abstract



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