Residence Life Co-ordinator

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Residence Life Co-ordinator (RLC) is responsible for ensuring the effective delivery of the student experience within an assigned student residence(s). This position acts as an advisor and support to students living in residence with emphasis placed on a student’s holistic development. The RLC provides leadership to Residence Life Staff (e.g. Dons) in the development of a diverse community based on individual rights, freedoms and responsibilities.

The RLC is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

**Responsibilities**:
Student Support and Case Management
- Engages with students who present with a variety of personal and/or transitional challenges related to their integration into the residence community and University setting.
- Builds rapport with students within case management portfolio and supports students in connecting to on-campus and/or off-campus resources.
- Facilitates student conduct processes and management of student issues (example: drug and alcohol infractions, roommate challenges, behavioural issues, etc).
- Facilitates educational conversations, and issues appropriate restorative or educational sanctions, in accordance with the Case Management Strategy.
- Leads difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc.
- Responds to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc.
- Demonstrates knowledge of emergency response procedures; problem solves, uses resources, and acts quickly in difficult situations.
- Maintains confidential records of students within case management portfolio using internal database.
- Collaborates with Case Support Co-ordinators to manage complex and critical student cases.
- Ensures the rights of individuals as well of the community are upheld through appropriate use of policy and regulation.
- Residence Life Co-ordinator’s supporting the Undergraduate portfolio will assume regular, rotating on call shift with peers and respond to urgent matters accordingly

Supervision and Human Development
- Provides day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community.
- Effectively supervises and supports Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight.
- Participates in and make decisions regarding the recruitment and training of student-staff positions.
- Provides leadership in student-staff meetings and communicates regularly with the Manager, Residence Life with regard to student-staff and student concerns while upholding the confidentiality of the Department, staff and students.
- Completes performance evaluations for direct reports and provides ongoing developmental feedback and coaching between evaluations.
- Supports student-staff by redirecting individual and community actions or concerns towards restorative and educational initiatives that contribute to an atmosphere of accountability and responsibility.
- Role models visibility, availability, and approachability with all staff, student-staff, and students, which includes engaging in evening and weekend responsibilities with the community.
- Meets on a biweekly basis with student-staff and supports the execution of weekly team meetings.

Community Development & Program Administration
- Contributes to the delivery of Student Development and Residence Experience’s (SDRX) programs and services so that students achieve priority developmental and educational outcomes.
- Establishes and promotes a safe and healthy community within their assigned residence area. This includes organizing and prioritizing effective management of student experience operations.
- Understands the needs of students in residence and ensures that programming facilitates community engagement across residence.
- Provides leadership to all student-staff as they create, execute, and evaluate intentional programs. Ensures Don programs support student needs and student diversity.
- Administers a community fund budget for the use of facilitating community building efforts for students and Dons. Submits expense reports for reconciliation purposes.
- Oversees the spending of Don community funds and ensures accuracy of their budget reconciliation as required (e.g. twice per term).
- Responds to and/or directs student inquiries in a timely manner. This includes forwarding maintenance concerns, facilitating roo

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