Service Representative

4 weeks ago


Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Position Summary:
Under the direction of a Service Point Associate Professional, performs duties related to client services, answering questions from current students, parents, and administrators related to admissions, registration, and other related questions. Provides information and explanations concerning programs, policies, and procedures. Processes course and program changes, ID cards, and directs inquiries to student accounts, when applicable. Maintains impeccable student records. Resolves problems, seeking advice from supervisor, when required.

Primary Responsibilities:

- Advises students on general information concerning admissions, course and program registration, and directs inquiries to student accounts, when appropriate.
- Produces letters, forms, and documents, as requires.
- Provides information related to acceptance into programs, eligibility criteria, and course withdrawals.
- Ensures that student records are properly documented and filed. Ensures the accuracy and completeness of all information. Follows up on more complex issues, using the existing knowledgebase and consults with colleagues and supervisors, when warranted.
- Attends training and proposes process improvements.
- Informs supervisor of decisions and refers complex cases to proper units.
- Receives and follows up on matters related to student account fee payments. Processes requests for transcripts and letter of attestation. Produces ID cards.

Other Qualifying Skills and/or Abilities:

- Enrolment Services currently proposes hybrid remote working possibilities._
- Minimum Education and Experience:

- DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:



(MUNACA Level F) $29.42 - $36.46
- Hours per Week:

- 33.75 (Full time)
Supervisor:

Service Operations Manager
Position End Date (If applicable):

Deadline to Apply:

- 2023-11-23
- ._



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