Customer Service Lead

2 weeks ago


Victoria, Canada Victoria Women In Need Community Cooperative Full time

**Job Title: Customer Service Lead (Cook Store)**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Full-time (30 hours week): Tuesday-Saturday

Wage range: $17.50-$18.50/hour (with paid breaks)

**This is a hands-on position that is responsible for**:

- Providing excellent customer service; greeting customers, making recommendations, and helping customers to locate the right merchandise.
- Building relationships and creating a positive retail environment.
- Acting as team support and lead relating to customer service and ensuring daily tasks are completed.
- Providing a reassuring presence and being able to calmly and safely de-escalate challenging customer service situations.
- Being part of ensuring that all health and safety procedures are being followed
- Contributing to a supportive and inclusive team and work environment
- Being part of ensuring that the store meets performance goals
- Contributing to building and maintaining a positive and cooperative team working environment
- Assisting in duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store
- Ensuring all WIN policies and procedures are carried out effectively
- Maintaining high store standards and expectations
- Keyholder responsibilities including opening / closing the store and managing the alarm system.

**Skills and Experience required**:

- Must have a minimum of 2 years of direct customer service experience
- Experience supporting a retail team with customer service-related issues
- Resourceful, positive attitude, and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner
- Leadership abilities, and ability to remain calm in a busy store environment.
- Well organized with good attention to detail
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written.
- Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision.
- Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis.
- Accurate and dependable in working with cash/point of sale system.
- Able to work independently and as part of a team.

Pay: $17.50-$18.50 per hour

Expected hours: 30 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Are you currently or have you previously been employed with Victoria Women in Need Community Cooperative (WIN)?

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail or clothing/thrift store: 2 years (preferred)

Work Location: In person

Application deadline: 2025-01-03


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