Event Services Lead Attendant

4 weeks ago

Red Deer, Canada Red Deer College Full time

Position Information

**Position Title**
- Event Services Lead Attendant**Position Summary**
- Reporting to the Hospitality Services Coordinator, the Event Services Lead Attendant is an enthusiastic, customer service driven position responsible for preparing Ancillary and Sport Services (ANSS) events across campus. This position must have a strong understanding of the ANSS events business including facilities layout, internal and external user groups, resources available and facility bookings. The Event Services Lead Attendant and the Event Attendant team execute event plans as directed by the Coordinator and are the onsite client contact during events in the absence of the Coordinator. This also includes proper allocation of resources and equipment needed to execute events and the movement of these resources and equipment to and from storage and other areas of the facility.
- The Event Services Lead Attendant ensures that all resources and equipment needed to execute events are stocked, categorized, and kept in a state of readiness. This position assists ANSS with a variety of initiatives and projects as required in support of client service excellence.**Position Responsibilities**

**Event Preparation & Customer Service**
- Prepares for and performs all operations pertaining to user group bookings and events.
- Ensures set-up and take-down of all equipment as required for each user group / event.
- Ensures that all technology is set-up and working properly for each user group / event and that clients are able to operate the technology properly.
- Ensures that each facility being used is in top-notch condition, is clean and fully set-up for each user group to the highest standards possible.
- Coordinates with Supervisor for equipment and resource inventory control, maintenance and repair.
- Responsible for providing an excellent customer service experience to all internal and external user group /client.
- Supports ticketing services either in the box office or scanning of tickets as required.
- Makes key customer service decisions that will exceed the expectations of user groups / clients.
- Responsibility for float reconciliation.

**Supervision and Staff Hiring**
- Partners with the Supervisor on the recruitment, selection and evaluation of Event Attendants in compliance with Human Resources policies & procedures, FOIPP and collective agreements.
- Provides leadership by disseminating information, providing feedback, advice and coaching to Event Attendants.
- Demonstrates safe work practices in the department and ensures Event Attendant compliance.
- Develops staff schedules in collaboration with the Supervisor.

**Required Qualifications**
- High school diploma or equivalent to about 12 years of schooling
- A minimum of 6 months related experience
- The ability to multi-task
- Customer service background/above average oral communication skills
- Computer skills
- Safety awareness
- Experience in event / conference set up
- Required Certificates:

- ProServe
- First Aid
- Class 5 License
- Food Safe

**Preferred Qualifications**
- Completion of a 1-year college certificate, one year University or equivalent

**Salary or Hourly?**
- Salary**Salary**
- $37,992- $44,445 annually**Benefits and Compensation Information**
- Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
- Eligibility to access the above mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies.**About Red Deer Polytechnic**
- Focused on advancing the economic and social priorities of Alberta,
- **Red Deer Polytechnic** (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Extended Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.- Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.- Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our
- **polytechnic community**.Posting Detail Information

**Competition Number**
- 2023-A-074**Employment Type**
- Permanent Full-Time**Number of Vacancies**
- 1**Desired Start Date**
- 07/04/2023**Position End

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