Booking & Registration Clerk B - Central Intake

2 months ago

Dartmouth, Canada Nova Scotia Health Authority Full time

**Req ID: 191141**
**Location: Various Sites and Community-based Locations throughout Nova Scotia**
**Department: MHA CZ Addiction Services Central Intake**
**Type of Employment: Permanent Hourly FT (100%) x 1**

**This is a provincial program and can be filled at any NSH location in the province**
**Posting Closing Date: 19-Nov-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

**About the Opportunity**:
Reporting to the Provincial Lead - Mental Health and Addictions (MHA) Intake Service, the Booking & Registration Clerk is the initial contact for the clinic. The Booking & Registration Clerk provides clerical support to clinic operations including the interdisciplinary team including all mental health professionals, physicians/psychiatrists, and the Health Services Manager. Clerical support may include but is not limited to registering clients and referrals, faxing, photocopying, answering phone calls, data entry, responding to public inquiries and booking appointments. This position works collaboratively with other support staff, providing mentoring when indicated; it may be required to cover other positions within the clerical and admin support group. The incumbent ensures documentation is complete and accurate as per standards and liaises between the Health Information Services and the clinic team.

**About You**:
We would love to hear from you if you have the following:

- Grade 12 plus one-year related experience or graduate of recognized one-year related business/clerical program
- Demonstrated knowledge of STAR, PHS and Time Capture is preferred
- Medical Terminology is preferred
- Mental Health experience is preferred
- Knowledge and understanding of mental health and addictions patient population with the ability to determine urgency and appropriateness of referral, patient or family interaction and when to obtain clinical input
- Demonstrated knowledge of Microsoft Office programs preferred
- Customer service skills required
- Effective communication and interpersonal skills
- Organization and multi-tasking skills
- Competencies in other languages an asset, French preferred

*** A skills test may be included as part of the hiring process**

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent full-time position; 70 hours biweekly

**Compensation and Benefits**:
$23.35 - $25.39 Hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

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