Applications Service Manager

2 weeks ago

Winnipeg, Canada Parian Logistics Full time

**APPLICATIONS SERVICE MANAGER**

Parian Logistics provides corporate shared support services and third-party logistics to a group of affiliated Canadian retailers, including Urban Barn, Auld Phillips, Warehouse One, Ricki’s, Bootlegger, and cleo. Parian Logistics’ corporate support services include accounting and finance, logistics and distribution, digital marketing, customer service, information technology, real estate and store construction services.

**What’s in it for you**
- Hybrid work environment
- Expand your closet with 50% off regular priced product across the retail brands we support: Warehouse One, Bootlegger, Ricki’s and Cleo
- Casual day - everyday Our casual dress code allows you to be comfortable and feel your best at work
- Growth Opportunities - access to unlimited e-learning, professional development reimbursement, ongoing training and development, career advancement opportunities
- Our corporate office, which we call our Service Office, is a modern workspace with lots of natural light, outdoor green space, collaborative meeting spaces, and sit/stand desks

**What you’ll be a part of**
- Work with product owners and other stakeholders to prioritize work backlogs
- Responsible for delivery of product features, changes and fixes using appropriate delivery methodology
- Assign tasks from the backlog to technical staff and/or partners and manage delivery
- Manage service partner budgets and IT team member hours allotments to ensure efficient use of resources
- Contribute to resource demand management, planning and assignment
- Work with their team and other IT leaders to continually improve service metrics like throughput, cost and customer satisfaction
- Build and provide product expertise within areas of responsibility
- Use ITSM change management processes to manage change to production systems
- Contribute product expertise to the development of project charters, business requirements, solution design and quality on projects
- Work with Project Teams to help manage the release schedule, various environments and to transition operational support for major new enhancements and functionality
- Work with the Enterprise Architecture team to ensure that architecture diagrams and technical standards are developed and maintained

**What you bring**
- Education: Batchelor’s degree in IT Management, Computer Science or equivalent mix of training and experience
- 3+ years of experience in a management or lead role in systems projects and/or operations
- Strong communication skills, both written and verbal
- Solid MS Office tools skills (Excel, PowerPoint, Word)
- Experience with JIRA an asset
- Strong leadership skills
- IT service management (ITIL preferred)
- Leadership experience with software delivery and implementation teams
- Experience with systems and data analysis
- Project management skills, especially with Agile methodologies
- Experience in software change and release management processes
- Experience with eCommerce, CRM, POS, and ERP systems an asset
- Experience with the Salesforce products and platforms (Commerce Cloud, Service Cloud, Marketing Cloud) a strong asset
- Experience with back-office retail systems such as Merchandising, Warehouse Management and Order Management systems an asset

**Ready to learn more? Submit your resume**

**Our Values**

Parian Logistics achieves excellence and delivers superior service to customers through teamwork, communication, and integrity while embodying our **DC2 Values**:
**D**O THE RIGHT THING. At Parian, doing the right thing matters. Its in the way we treat our customers, our coworkers, and our work in general. Doing the right thing is critical - from making sure we are working in a way that keeps everyone in our workplace safe to finding ways to support our community

**C**OLLABORATE ALWAYS. The strengths of many are always better than the strengths of a few. At Parian we leverage the talents, ideas, and strengths of everyone, from our co-workers to our client-partners. We work as a team and respect what each person brings to our organization.

**D**ETERMINED TO DELIVER. At Parian we deliver product and we deliver results. Our clients rely on us because we come through for them. We are committed, reliable and we take ownership of our results.

**C**OST CONSCIOUSNESS. We provide amazing value to our clients by providing great service with a price tag that supports their business goals. Being cost conscious is about making sensible decisions with our resources and innovating for optimization. All of our team members are encouraged and empowered to find ways to help us create more value for our customers.

**Inclusivity Commitment**

At Parian Logistics we are all about working together to make people feel great, feel welcomed, feel like they are able to be themselves and included. Inclusivity is in total alignment with our values and makes us all better. Parian Logistics and our team members are committed to ensuring all peop

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