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Applications Service Manager
3 months ago
APPLICATIONS SERVICE MANAGERParian Logistics provides corporate shared support services and third-party logistics to a group of affiliated Canadian retailers, including Urban Barn, Auld Phillips, Warehouse One, Ricki’s, Bootlegger, and cleo. Parian Logistics’ corporate support services include accounting and finance, logistics and distribution, digital marketing, customer service, information technology, real estate and store construction services.The Applications Service Manager (ASM) is operationally responsible for one or more software applications within the Parian applications portfolio. The ASM is a primary interface between IT and the applications’ business users in an operational context. Their focus is on the reliable maintenance and operation of applications including defect fixes, enhancements, support, upgrades, change and release management.What’s in it for youHybrid work environment Expand your closet with 50% off regular priced product across the retail brands we support: Warehouse One, Bootlegger, Ricki’s and CleoCasual day - everyday Our casual dress code allows you to be comfortable and feel your best at work Growth Opportunities – access to unlimited e-learning, professional development reimbursement, ongoing training and development, career advancement opportunitiesOur corporate office, which we call our Service Office, is a modern workspace with lots of natural light, outdoor green space, collaborative meeting spaces, and sit/stand desksWhat you’ll be a part of Manage the issue and feature request intake process from internal business stakeholders, application users and ITManage IT applications team members who will be matrixed across products and projects including coaching and performance managementWork with product owners and other stakeholders to prioritize work backlogs Responsible for delivery of product features, changes and fixes using appropriate delivery methodologyResponsible for managing all incidents and service requests related to applicationsAssign tasks from the backlog to technical staff and/or partners and manage deliveryManage service partner budgets and IT team member hours allotments to ensure efficient use of resourcesContribute to resource demand management, planning and assignmentDevelop, define, measure and own IT services for applicationsWork with their team and other IT leaders to continually improve service metrics like throughput, cost and customer satisfactionBuild and provide product expertise within areas of responsibilityUse ITSM change management processes to manage change to production systems Consult and gather business needs from stakeholders related to changes in the application and/or coordinate requirements gathering with IT Business Analysts Contribute product expertise to the development of project charters, business requirements, solution design and quality on projectsWork with Project Teams to help manage the release schedule, various environments and to transition operational support for major new enhancements and functionalityAct as the primary point of operational contact for software and services vendors related to applications within the portfolioWork with the Enterprise Architecture team to ensure that architecture diagrams and technical standards are developed and maintained What you bring Education: Batchelor’s degree in IT Management, Computer Science or equivalent mix of training and experience3+ years of experience in a management or lead role in systems projects and/or operationsHigh-level understanding of applications, integration and data architectureStrong communication skills, both written and verbalSolid MS Office tools skills (Excel, PowerPoint, Word)Experience with JIRA an assetStrong leadership skills IT service management (ITIL preferred) Leadership experience with software delivery and implementation teams Experience with systems and data analysis Project management skills, especially with Agile methodologies Experience in software change and release management processesExperience with eCommerce, CRM, POS, and ERP systems an assetExperience with the Salesforce products and platforms (Commerce Cloud, Service Cloud, Marketing Cloud) a strong assetExperience with back-office retail systems such as Merchandising, Warehouse Management and Order Management systems an assetReady to learn more? Submit your resumeOur ValuesParian Logistics achieves excellence and delivers superior service to customers through teamwork, communication, and integrity while embodying our DC2 Values: DO THE RIGHT THING. At Parian, doing the right thing matters. Its in the way we treat our customers, our coworkers, and our work in general. Doing the right thing is critical – from making sure we are working in a way that keeps everyone in our workplace safe to finding ways to support our communityCOLLABORATE ALWAYS. The strengths of many are always better than the strengths of a few. At Parian we leverage the talents, ideas, and strengths of everyone, from our co-workers to our client-partners. We work as a team and respect what each person brings to our organization.DETERMINED TO DELIVER. At Parian we deliver product and we deliver results. Our clients rely on us because we come through for them. We are committed, reliable and we take ownership of our results.COST CONSCIOUSNESS. We provide amazing value to our clients by providing great service with a price tag that supports their business goals. Being cost conscious is about making sensible decisions with our resources and innovating for optimization. All of our team members are encouraged and empowered to find ways to help us create more value for our customers.Inclusivity CommitmentAt Parian Logistics we are all about working together to make people feel great, feel welcomed, feel like they are able to be themselves and included. Inclusivity is in total alignment with our values and makes us all better. Parian Logistics and our team members are committed to ensuring all people feel welcomed in our office and that our differences are appreciated and celebrated. Community InvolvementOur partner brands are involved in many charitable initiatives, and we join them in supporting their amazing partner charities Make-A-Wish Canada, Canadian Women’s Foundation and Breast Cancer Canada are organizations we enthusiastically support. In Winnipeg, our warehouse operations have a commitment to breaking down barriers to employment and work with supportive agencies to create meaningful work for people with disabilities, newcomers to Canada and those historically underserved.Parian Logistics is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.Parian Logistics sincerely appreciates all expressed interest; however only those candidates qualifying for interviews will be contacted.
