Premium Technical Support

5 months ago


New Brunswick, Canada Connex Telecommunications Full time

Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
- They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
- They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
- They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together

**Schedule Availability**:Mon-Sun between hours of 8am - 12am (rotating shifts)

**Office Location: New Brunswick **Work from home

**What We Have to Offer**:

- An amazing team of coworkers and support staff
- A fun work culture that appreciates you
- Ongoing development and career advancement - We promote from within; advance your career through your actions
- Medical, Dental and Vision Benefits after 6 Months

**Working as a Premium Technical Support, You Will**:

- Sell the PTS service to non-subscribers following guidelines set by our client.
- Deliver efficient service to customers on chats and over the phone as needed to resolve their technical issues.
- Handle customer calls from multiple campaigns and brand calls appropriately.
- Accurately document interactions across primary and partner-specific systems.
- Answer and greet customer chats within 20 seconds of them arriving.
- Regularly communicate with the team in Spark and be available to coordinate with other centers over Slack to facilitate seamless transitions of customer cases for situations such as end of shift.

**Working as a Premium Technical Support, You Should Have**:

- A Passion for helping people
- Stellar attendance and punctuality are a must
- Minimum 1-year computer trouble shooting and/or sales experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 8am and 12am Mon-Sun

**Additional information**:
INDHP



  • New Brunswick, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...


  • New Liskeard, Canada Timiskaming Home Support Full time

    Personal Support Worker Timiskaming Home Support provides services that support the well-being of the elderly and adults with physical disabilities in the District of Timiskaming to allow them to remain in the comfort of their home. Living at home - your choice, our goal. We are looking for responsible, patient, compassionate PSW’s to join our Community...

  • Retail Store Manager

    3 weeks ago


    New Westminster, British Columbia, Canada Stick Premium Cigars Full time

    Retail Store Manager at Stick Premium CigarsWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Stick Premium Cigars. As a Retail Store Manager, you will be responsible for supervising staff, assigning sales workers to duties, and managing cash. You will also be responsible for preparing reports on sales volumes,...

  • Retail Store Manager

    4 weeks ago


    New Westminster, British Columbia, Canada Stick Premium Cigars Full time

    Job Title: Retail Store SupervisorStick Premium Cigars is seeking a highly motivated and experienced Retail Store Supervisor to join our team. As a key member of our sales floor team, you will be responsible for leading and managing a team of sales staff, ensuring excellent customer service, and driving sales growth.Key Responsibilities:Supervise and manage...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to communicate complex technical information to users.The Technical Support Specialist will be responsible for...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job Summary:As a Technical Support Specialist at Wiser Software Solutions Inc., you will be responsible for providing top-notch technical support to our users. Your primary goal will be to ensure that our systems and networks are running smoothly and efficiently. You will be the go-to person for troubleshooting and resolving technical issues, and you will...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work in a fast-paced environment.Key...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesMonitor and report on the performance of computer systems and networksRespond to user inquiries and...


  • New Westminster, British Columbia, Canada Stick Premium Cigars Full time

    We are seeking a highly skilled Retail Store Supervisor to join our team at Stick Premium Cigars. This role will oversee the day-to-day operations of our retail store, ensuring a world-class customer experience and driving sales growth.Key ResponsibilitiesStaff Supervision: Manage and motivate a team of sales associates, providing guidance and support to...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work independently.Key Responsibilities:Provide technical support to users experiencing difficulties with computer...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for:Monitoring and...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesMonitor and report on the performance...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong educational background in computer-related fields and a minimum of 7 months of experience in a similar role.Key Responsibilities:Monitor and report on the performance of computer systems and...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have experience in computer systems and networks, with a strong ability to troubleshoot and resolve technical issues.Key Responsibilities:Report on the performance of computer systems and networksRespond to users...

  • Retail Store Manager

    4 weeks ago


    New Westminster, British Columbia, Canada Stick Premium Cigars Full time

    Job SummaryWe are seeking a highly skilled Retail Store Supervisor to join our team at Stick Premium Cigars. The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesSupervise and train sales staff to meet sales targets and provide...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job DescriptionWe are seeking a highly skilled User Support Technician to join our team at Wiser Software Solutions Inc.Key ResponsibilitiesMonitor and analyze computer system and network performance to identify and resolve issues.Provide technical assistance to users experiencing difficulties with computer systems and networks.Research and implement...


  • New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. The ideal candidate will have a strong background in computer systems and networks, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.Key Responsibilities:Report on the performance of...


  • New Westminster, British Columbia, Canada Stick Premium Cigars Full time

    Job Summary: We are seeking a highly skilled Retail Store Supervisor to join our team at Stick Premium Cigars. As a key member of our sales floor team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring exceptional customer service.Key Responsibilities:Supervise and coordinate activities of sales staff, including...


  • New Westminster, Canada GPS Canada Track Full time

    '''Duties''' - Assist with the installation, configuration, and maintenance of Tech systems (We provide training) - Collaborate with other IT team members to resolve technical issues - Document and track all support requests and resolutions in the ticketing system - Conduct training sessions to educate users on software and hardware usage - Communicate and...


  • New Westminster, British Columbia, Canada Ames Tile & Stone Ltd. Full time

    Ames Tile & Stone Ltd.: A Leading Role in IT SupportWe are seeking an experienced IT Support Specialist to join our team at Ames Tile & Stone Ltd. in Vancouver, Canada. As a key member of our IT department, you will be responsible for providing technical support to our 150 team members across five cities in Western Canada.Key Responsibilities:Set up and...