Team Lead Website Development

2 months ago

Calgary, Canada POD Marketing Inc. Full time

**Team Lead | Website Development**

**Applications Due**:_ASAP_**

**Target Start Date**:_ASAP_**

**Who is POD Marketing?**

POD Marketing is a full-service digital marketing agency that offers clients a wide range of marketing solutions. Unlike other agencies, we specialize in specific industries, which makes us true experts in both digital marketing _and_ the industries we serve.

While we are committed to our clients, our number 1 priority has and always will be our employees. We believe this employee-obsessed approach is the biggest contributor to our company’s growth and success. In only 9 years, we’re now working with over 1,000 clients all across North America, which would not have been possible without employing a talented team of over 100 employees.

Office culture is not about having a beer fridge or a ping-pong table (but yes, we have those too), it’s about how being at work makes you feel. We asked our staff and here are some of the things they said they loved most about working at POD Marketing: They feel accepted for who they are, supported, challenged, enjoy the flexibility of being able to work from home, the open lines of communication with every member on the team including upper management, having physiological safety, and are energized by the opportunities to grow, develop and progress their careers.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

**Job Summary**

The Team Lead in Website Development plays a critical leadership role. Focused on team development and product execution, this role is integral in shaping our development team's performance, skill set, and project deliverables. If you thrive in a fast-paced environment, are adept at managing both people and processes, and have a proven track record in website development, this position offers an excellent opportunity to grow and lead.

**Functions**
- Team Management & Development
- Client Portfolio Oversight
- Complex Issue Resolution
- Departmental Communication
- Team Culture Development

**Responsibilities**
- Oversee the day-to-day operations of a team within the department, ensuring efficient workflow, effective team collaboration, and adherence to established processes and deadlines.
- Manage a reduced portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
- Support the strategic planning and direction of the department or business unit, ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.
- Serve as the escalation point for complex client issues, providing solutions that maintain client trust and department integrity.
- Manage and develop a team of individual contributors, ranging from entry-level to senior strategists, through weekly 1-on-1s and quarterly performance reviews.
- Manage the allocation of development resources to ensure optimal utilization and timely project completion.
- Drive product development initiatives, ensuring they align with established development standards.
- Implement and monitor performance metrics, aiming for continuous improvement and high-quality deliverables.
- Work closely with internal support departments to establish and maintain quality assurance standards and processes.
- Lead special projects and ideate process improvements in consultation with the department head.
- Responsible for maintaining and fostering a positive team culture, ensuring team morale remains high and team members are motivated.
- Oversee the performance of your team's client portfolios, ensuring KPIs are met and client satisfaction is maintained.
- Coordinate with other departments for cross-functional initiatives and maintain effective inter-departmental communication.
- Support the manager and director on product development initiatives, contributing insights and recommendations to improve and innovate our service offerings.
- Take an active role in recruiting, hiring, and onboarding new team members, ensuring that the team’s skill set aligns with the department’s goals and needs.
- Continuously stay abreast of industry trends and best practices to ensure we are ahead of the curve.

**Required Experience & Skills**
- Legally able to work in Canada and located in Calgary, AB
- Bachelor’s degree in computer science, software engineering, or related field
- Minimum 2 year of specialized experience in website development
- Previous experience in people management roles, preferably within a digital marketing context
- Proficient in CSS, HTML and PHP
- Familiar with Bootstrap and Advanced Custom Fields
- Strong understanding of KPI-driven strategies and analytics tools
- Excellent organizational, communication, and interpersonal skills
- Demonstrated capability to resolve complex is

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