Technical Support Specialist
3 months ago
Fortinet is looking for an experienced technical support engineer to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.
**FortiAnalyzer - Centralized Logging & Reporting**
**FortiManager - Centralized Configuration Management**
The engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.
**Responsibilities**:
- Provide direct technical web and telephone support
- Ensure that reported issues are well understood and the needed information is collected
- Troubleshooting FortiAnalyzer and FortiManager
- Recommend corrective actions based on analysis of collected information
- Provide Customer education where needed due to gaps in networking, product knowledge etc...
- Consult technical documentation, bulletins and release notes for known problems
- Reproduce customer environments using lab equipment and report bugs
- Recommend alternative solutions or workarounds
- Manage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issue
- Manage customer communications and expectations until the closure of each case
- Provide knowledge transfer to peer engineers
**Job Experience Required**:
- 4+ years' experience in a technical support role in a networking/security company or equivalent education
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products (especially firewalls and VPN gateways)
- Strong troubleshooting and problem-solving skills
- Previous experience providing technical support, preferably supporting data networking products and/or security products.
- Strong English skills both written and verbal.
**Experience in any of the following areas would be an asset**:
- Centralized Configuration Management Tools
- SQL syntax & select statement design
- VM/Cloud Environments
- Linux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).
**Educational Requirement**:
- Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
GD
LI-MG1
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Campus Support Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Campus Support. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.Key ResponsibilitiesConfigure, maintain, and troubleshoot campus...
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Campus Support Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Campus Support. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.Key ResponsibilitiesConfigure, maintain, and troubleshoot campus...
-
Technical Support Specialist
5 days ago
Burnaby, British Columbia, Canada Campus Support Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our Campus Support team. As a key member of our team, you will be responsible for providing technical support and maintenance for our campus IT infrastructure.Key ResponsibilitiesConfigure, maintain, and troubleshoot campus IT infrastructure, including servers,...
-
Technical Support Specialist
5 days ago
Burnaby, British Columbia, Canada Campus Support Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our Campus Support team. As a key member of our team, you will be responsible for providing technical support and maintenance for our campus IT infrastructure.Key ResponsibilitiesConfigure, maintain, and troubleshoot campus IT infrastructure, including servers,...
-
Support Desk Specialist
3 months ago
Burnaby, Canada Adaptive Technical Inc. Full timeSupport Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...
-
Technical Support Specialist
3 weeks ago
Burnaby, Canada School District #41 (Burnaby) Full timeTechnical Support Specialist Full-time position (40 hours/week) The Burnaby School District invites applications for the above full-time CUPE position. The Technical Support Specialist has primary responsibility for the operational support of staff end-users which includes software applications and
-
Technical Support Specialist
3 days ago
Burnaby, British Columbia, Canada Xorosoft Full timeJob SummaryXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesProvide technical support to users via phone, email, or in-personResearch and implement solutions to...
-
Technical Support Specialist
3 days ago
Burnaby, British Columbia, Canada Xorosoft Full timeJob SummaryXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesProvide technical support to users via phone, email, or in-personResearch and implement solutions to...
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada INI POS Solutions Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at INI POS Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and applications are running smoothly.Key ResponsibilitiesTechnical Support: Respond to users...
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada INI POS Solutions Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at INI POS Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and applications are running smoothly.Key ResponsibilitiesTechnical Support: Respond to users...
-
Technical Support Specialist
7 days ago
Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary focus will be on resolving technical issues related to computer systems,...
-
Technical Support Specialist
7 days ago
Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary focus will be on resolving technical issues related to computer systems,...
-
Technical Support Specialist
6 days ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...
-
Technical Support Specialist
6 days ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they receive the best possible experience with our products and services.Key ResponsibilitiesTechnical Support: Respond to user inquiries...
-
Technical Support Specialist
2 weeks ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they receive the best possible experience with our products and services.Key ResponsibilitiesTechnical Support: Respond to user inquiries...
-
Technical Support Specialist
1 week ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...
-
Technical Support Specialist
5 days ago
Burnaby, British Columbia, Canada Xorosoft Full timeAbout the RoleXorosoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our computer systems.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve...
-
Technical Support Specialist
1 week ago
Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless customer experiences.", "ul": [{"li": "Provide...
-
Technical Support Specialist
1 week ago
Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless customer experiences.", "ul": [{"li": "Provide...